Customer Support Officer

City of York Council; York; On-site; GBP 22,000 - 28,000; Full time

Job description

An excellent opportunity has arisen within Building Services at City of York Council for a candidate with experience in Customer Service to provide high quality support to our customers alongside administrative support.

You will be working as part of a team helping to provide an efficient responsive repairs service to our customers in and around the York area.

You will be the first point of contact to our many customers, dealing with a large volume of telephone calls which requires excellent listening skills along with incoming emails demanding a high attention to detail with timely responses in a professional and efficient manner.

Training will be provided to ensure you are competent raising works orders, arrangement of appointments that suit the requirements of customers and scheduled correctly using our dynamic scheduling system.

You will also be required to liaise with contractors and tradespersons as you deal with customer enquiries.

It is key when undertaking this role you have knowledge of Microsoft Office applications.

There are 2 posts available - 2 x 37 hours per week, Monday 8.30-4pm to Friday 8.30-4pm and 1 late per week till 5pm. 1 post is permanent and 1 is temporary to cover a secondment.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express themselves fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.

The ability to deliver a consistent positive customer experience, even when under pressure.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Gary Fahey (Team Leader Planners & CSO’s) at [e-mail]

Closing date: Sunday 27 April 2025 at 12 midnight

Interview date: Week commencing Monday 12 May 2025