Customer Support Manager - Templestowe Grove Care Community

Customer Support Manager - Templestowe Grove Care Community

Templestowe Grove Care Community, 1 Chivers Road, Templestowe, Victoria, Australia Req #1419

Tuesday, 11 March 2025

Rewarding role leading our sales, resident admissions, and admin function. Full-time Monday to Friday role, located in Templestowe.

At Opal HealthCare, we know that companies don’t succeed, people do.

Opal Healthcare is Australia’s largest residential aged care provider, with 138 Care Communities and over 20,000 team members nationwide. Our values of Compassion, Accountability, Respect, and Excellence are at the heart of everything we do.

Role requirements and responsibilities:

• Based @ Templestowe Grove Care Community
• Experience in Hotel / Duty or Property Management is welcome
• Management of customer enquiries, conduction of site tours
• Management of sales pipeline to improve conversion rates
• Implementing sales programs to improve uptake of additional services
• Monitoring service standards and customer feedback
• Reception and other administration duties where required

At Opal HealthCare, we are dedicated to our purpose to bring joy to those we care for. In joining Opal, you will have access to a range of benefits including:

• Work/life balance with flexible work hours – opportunity to work casual or permanent shifts
• Dedicated mentoring & internal/external career development programs to build and accelerate your career - such as Nurse Graduate programs, Emerging Leadership Programs, Senior Leaders programs, and more via our very own Opal Healthcare Academy
• Sponsored study & training along with Scholarship opportunities of up to $15,000 for further education & training through local & national University, TAFE & RTO partnerships
• Paid parental leave: 5 weeks for primary carer & 4 weeks for non-primary carer + receive additional 5 weeks of leave upon returning to work after 3 months
• Employee Referral Program – earn up to $5,000 in incentives for inviting your friends to work
• Internal & external training programs
• National secondment opportunities to diversify your experience
• Sector-leading training, systems & innovation

Please note all applicants must be willing to complete a pre-employment medical, police clearance, and NDIS worker’s clearance.