Customer Support Manager (Broadband/ Energy)

Customer Support Manager (Broadband/ Energy)

Battersea (Hybrid)

80,000 - 90,000 + Hybrid + 10% Bonus + Progression + Cutting-Edge Innovation + Pension + Holiday + Training + Manage Your Own Team

Are you a Customer Support Manager within the broadband or energy sector ready to take the next big step in your career, seizing the opportunity to build and lead a high-performing team, drive innovation, and revolutionize customer experience while enjoying unrivalled company benefits, a supportive culture, and long-term career progression?

Do you want to join a rapidly expanding cutting-edge broadband company revolutionizing the industry with transparent, no-contract, ultra-fast internet? As the business continues to scale at an impressive pace, it is seeking a strong leader to take charge of customer support operations and set new standards in service excellence.

On offer is a fantastic opportunity to join a market disruptor at the perfect time, providing the chance to build a high-performing support team and be part of a close-knit, ambitious culture. With industry-leading training, career development opportunities, and a supportive environment, this role offers the autonomy to drive improvements and make a real impact.

In the role, you will oversee and develop the customer support strategy, managing both outsourced first-line support and in-house second-line support. You will implement industry-leading technologies, streamline operations, and establish a data-driven approach to continuously improve customer satisfaction. You will also handle high-level escalations, driving resolutions while ensuring a seamless customer experience. Working closely with operations, marketing, and sales, you will play a key role in enhancing the overall customer journey, reducing churn, and strengthening brand loyalty.

The Role:

• Oversee customer support strategy, managing both outsourced and in-house teams.
• Implement advanced technologies to streamline operations and enhance the customer experience.
• Lead, mentor, and scale a high-performing team while managing escalations and improving retention.

The Person:

• Leadership position within broadband or utilities or energy
• Happy to lead, mentor, and scale a high-performing team.
• Based in Battersea or easily commutable to

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.