Customer Support Manager

Are you a whizz with Excel, have excellent communication skills, experienced in FMCG Customer Services and want to work for a global organisation where you'll be valued, given excellent training, great benefits and prospects? If the answer is yes, read on.

Your objective will be to build customer category insight presentations and provide the Sales team & customer with excellent analysis and information.

Duties

1. Coordinate & execute Product Development launches internally and externally within budget and on time
2. Deliver plans to optimise performance in line with agreed budgets
3. Create & deliver product landscape reviews and build action plans
4. Create & deliver category insight plans for customers
5. Manage customer complaints effectively
6. Develop & prepare presentations for customers, product meetings and trade fairs
7. Participate in the tender process with the Sales team
8. Support customer audits and lead the delivery of follow up action
9. Support with forecasting, costing process, stock management and sales analysis internally

Essential for this role

1. Previous marketing / product development experience within a FMCG organisation
2. Ability to communicate effectively, both verbally and in writing
3. Ability to interface effectively with internal and external customers
4. Ability to work in a fast-paced environment whilst maintaining a high level of data accuracy
5. Good English business skills
6. Excellent project management skills

This role is UK based and does NOT have sponsorship opportunity.

Our process is barrier free and we will ensure you are carefully considered for the role you have applied for. If you have not been successful for this role, please do apply to others or send your CV with a cover letter explaining what you are looking for and we will do our best to support your search for new employment.

This role is being advertised by the Telford office of Ethero, where you will find access to both permanent and temporary employment across a wide range of job sectors covering the whole of Shropshire. We also have offices in Stoke, Burton, Derby & Coventry. To find out more, go to our website.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 18/04/2025 by TN United Kingdom