Customer Support Manager

Company: Safran Helicopter Engines

Job field: Customer services and support

Location: Segensworth North Fareham Hampshire, England, United Kingdom

Contract type: Permanent

Contract duration: Full-time

Spoken language(s): English Fluent

What's special about us?

Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.

Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.

What will I be doing?

Manage a dedicated customer portfolio, by achieving:

1. Strategy:
   • Define customer strategy through Roadmaps and Key Account Plans
   • Identify prospective Products and Services of interest and potential sales
   • Business Development
2. Customer satisfaction:
   • Achieve 100% customer satisfaction within account portfolio
   • Ensure the fulfilment of commitments to Customers
3. Sales:
   • Achieve all invoicing targets for set customers
   • Setting budgets and forecasts
   • Create commercial proposals and drive the offer review process
4. Contracts:
   • Negotiate contracts with customers and ensure all amendments are completed on time
   • Monitor contract compliance
5. Finance:
   • Manage customer credit limit and be the CSR point of escalation for overdues
   • Increase SAFRAN HE and HE UK Margins

Complementary Description

Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service. Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.

As a valued member of our team, these are just a few of the benefits you'll receive:

• 25 days holiday a year (plus bank holidays)
  • Additional day for every 10 years' service
• Flexitime – where you can accrue up to your contractual hours
  • Option to leave from 12:30 on Friday (role dependant)
• Hybrid working – on site 3 days per week from home 2 days (role dependant)
• On site restaurant with daily £1.50 subsidy for lunch
• Costa coffee on site
• Generous 10% pension contributions (after 3 months)
• Health cash back scheme (after probation)
• Purchase of company shares (after 3 months)
• Annual bonus of up to 3%
• Company sick pay
• Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services
• Ample free parking
• Green scheme
  • Accrue points for traveling to work by bike, walking, public transport or car share
  • Once a quarter receive Amazon vouchers for the points (40 points = £10)

Job Requirements

What do you need from me?

Must:

• Experience in Customer Management
• Commercial negotiation skills experience
• Deep knowledge of products and services
• Deliver on commitments
• Be Proactive, a self-starter and take initiative
• Be flexible on working hours and willing to travel
• Integrate and synthesize a large number of information from multiple sources
• Presentation skills; able to create and present
• Good English – verbal and written

Should:

• Be organised and able to adjust to workload and pressures
• Knowledge of markets
• Ability to solve problems
• Ability to interface at top management level
• Ability to influence decision makers
• Ability to think strategically

Could:

• Speak and write French or other languages

Personal Attributes:

• Reliable
• Professional
• Customer orientated
• Confident and not afraid to have a difficult conversation with a customer
• Willing to travel: Frequent travels (both domestic and international)

What's my next step?

Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.

Diversity & Inclusion

We want Safran Helicopter Engines UK to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Safran Helicopter Engines UK an inclusive place to work.

Specificity of the job

Travel within the UK, Subsaharan Africa and France.