Customer Support Executive

Role description

Role - Customer Support Executive. Exciting new opportunity working for an established assistive technology company in Stockport.

Role: Customer Support Executive
Location: Stockport, Greater Manchester (approx. 2 days a week in the Stockport office - 3 days a week visiting clients)
Product Speciality: Advanced Monitoring Assistive Technology
Salary: GBP28,000 per annum, bonus, car allowance, pension, 28 days holiday plus bank holiday.

Role Type: Customer Service, Customer Relationship

This is an exciting opportunity to work as a Customer Support Executive in a fast-growing family-run business committed to providing Assistive Technology solutions that have a significant effect on patient care. The role reports to the Commercial Sales Manager and will provide remote support and on-site training to existing customers to ensure that they are achieving the optimal benefit from their advanced monitoring system. In addition, the role involves the opportunity to introduce and sell new products whilst at the same time providing great customer service.

Responsibilities

• Provide remote/telephone support to our end users
• Work with care teams to ensure that they are getting the most out of their advanced monitoring system
• Provide remote and on-site training
• Proactively monitor systems in the field and respond where necessary
• Provide support to management where needed on day-to-day tasks
• Carry out administrative, office management and finance duties as required

This is an ideal opportunity for someone to develop and build a career. Support, training, and development will be provided in all aspects of the job.

The client is a family-run business committed to providing solutions that have a significant effect on resident independence, staff productivity, and the ability to personalise resident care. By combining innovative technology, advanced monitoring capabilities, and automated alerts, patient well-being is enhanced and the burden on healthcare staff is reduced. Their solutions have proven real-world evaluations; reducing falls, reducing the burden of manual turns, improving patient care with potential to generate significant cost savings. Their products are not just technological innovations, they are a testament to a commitment to provide the highest standard of care.

They currently work with local authorities, care providers, and individuals and their families throughout the UK. The business has a shared vision of the role that technology can play in changing people's lives for the better. They believe that all individuals should be able to have the opportunity to live a safe, independent, and fulfilling life and that technology, blended with human care can make this possible.

Qualifications

• Full UK driver's licence

Personal experience required

• Previous experience of working in a customer relationship/support type role
• Experience of working on a technical helpdesk
• Proven ability to introduce and sell new products to existing client base
• Ability to demonstrate some technical/computing knowledge (technical help desk level)
• Passionate about providing excellent customer service
• Desire to learn new skills and develop across different roles
• Demonstrates a pleasant and professional manner at all times
• Ability and willingness to travel to customer locations across the North West

To Apply

If you are suitable for this position, please send a copy of your CV. Alternatively, call the recruitment team at Chemistree Solutions Ltd. Chemistree is a pharmaceutical and healthcare recruitment specialist.