Customer Support Executive

Orion are proud to be partnered with a marketing leading manufacturer of high-end products servicing the marine sector with an ever-increasing product range. We are now looking for a Customer Support Executive to support the user base and wider IT team across the business.

As a manufacturing business, they have consistently seen significant increases in their revenue and profits, and they are happy to say that this is due to the dedication and hard work of all of their team members, who proactively contribute to the end result.

If you have experience in maintaining the highest levels of customer service and are continuously looking to improve the customer journey, the role of Customer Support Executive could be an opportunity to grow your career within this very well-established firm.

The role of Customer Support Executive will be responsible for the following areas:

1. Being the main point of contact for initial after sales and warranty queries for key accounts
2. Overseeing the day-to-day logistical and administrative support
3. Providing updates to clients on order status, tracking details, and expediting where necessary
4. Having strong product knowledge to assist clients with queries
5. Developing strong relationships with key accounts

By joining this business as their new Customer Support Executive, you will be rewarded with:

1. Company pension
2. 25 days holiday plus 8 days for Bank Holiday

We will be excited to hear from you if you can demonstrate the following skills for this Customer Support Executive role:

1. Experience in a customer-facing environment
2. Knowledge of using ERP systems
3. Ability to work effectively in a high-paced and demanding environment
4. Excellent communication skills, both external and internal
5. Ability to work well under pressure and prioritize time effectively
6. Some travel may be required

If this role of Customer Support Executive is of interest, simply click apply or if you have any further questions, please contact David Thompson at Orion Electrotech Reading.

Due to the volume of applications we receive, unfortunately, we are not able to respond to every application personally; therefore, if you have not heard back from us within 5 working days, please assume your application has been unsuccessful. To see our other available vacancies, please visit our website.

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