Customer Support Engineer - LCMS

Job Description

Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Want more information on Agilent? Check out www.agilent.com!

Every day, Agilent Customer Support Engineers help our customers in the United Kingdom to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently.

If you already have experience as an engineer working with instruments, or as an end user interested in a career outside the lab? Then, this is an excellent opportunity to join a growing and dynamic organization!

We are seeking a person who is keen to continuously learn and the desire to understand and solve customer problems by delivering high-level customer service, to drive and build customer success.

Overview of the Role

This role entails providing not only hands-on technical but also application support to our customers and colleagues across pharmaceutical, energy, research and development, environmental and biomedical. Working on-site at a variety of labs in the UK (primarily in the Bristol/South Wales/South West area) and support the customers with product solutions across Chromatography (LC/HPLC, MS).

1. Install and optimize hardware/software/network products. Perform maintenance and repairs, diagnose and resolve product performance issues, and provide an end-to-end solution. Additionally, implement fully coordinated solutions, which may include peripherals, communications, operating systems, and applications software.
2. Ensure customer satisfaction by guiding and training users on day-to-day maintenance and configurations, as well as how to optimally use high-end features of Agilent's systems and software to their advantage.
3. Work with the sales team to deliver tailored one-to-one consulting related to the customer's specific needs.
4. Regular participation in high-quality training courses and remain on the latest technical level of our hardware and software products.

We are dedicated to fostering a healthy work environment that inspires teamwork and innovation in a global scientific community. A place where everyone can achieve their potential, with a team that aims high, in a company that supports a flexible working environment with your well-being in mind.

Qualifications

1. An academic degree in science or engineering, including but not limited to chemistry, analytical chemistry, biochemistry, biotechnology, or similar/ equivalent experience.
2. Good knowledge/experience in analytical techniques and method development (Chromatography, (LC/HPLC, MS) in a similar position or as an End-user.
3. Have user experience in instrument data analysis software, and problem-solving skills, particularly for fixing, applications support, and/or general instrument maintenance.

Apart from these more technical skills, we are also looking for:

1. a strong drive to learn and expand your skills, enjoy working remotely, whilst engaging and visiting customers on-site,
2. excellent written and verbal communication skills, and the ability to coordinate and prioritize efficiently.
3. Strong attention to detail and processes, ensuring compliance with Agilent's Quality standards, ability to handle customer expectations, and balance customer requirements with business needs.

What we offer:

For this role, you will be working remotely combined with travel to customer sites (4-5 days per week, with occasional 1-2 nights away) in the Bristol/South Wales/South West area (a company car will be available to you).

We will ensure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent's innovative demo facility.

Agilent offers core global benefits to all staff - but in addition to these, the business offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.

We are committed to making Agilent the best place to work for everyone by providing a truly inclusive work experience. Together, through collaboration, as One Agilent, we are better able to deliver trusted answers to our customer's critical questions because we know there is work to be done.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

35% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support