Customer Support Engineer (Field Engineer)

Oxford Instruments; Bristol; On-site; GBP 30,000 - 60,000; Full time

Job description

Join our team as a Customer Support Engineer (Field Engineer) in a permanent role based in the UK! In this exciting position, you will be responsible for installing and upgrading systems and software at customer locations, ensuring that OIPT equipment is fully operational and ready for use. With approximately 90% travel throughout the UK and EMEA region, this role offers the perfect opportunity for those who enjoy dynamic work environments and making a direct impact on customer satisfaction. Don't miss your chance to be part of our innovative team!

Key Responsibilities

• Perform installation and upgrades of systems and software at customer sites.
• Perform preventative maintenance and breakdown visits at customer sites.
• Provide technical troubleshooting and liaison with customers.
• Assist Technical Helpdesk with Customer Support issues and provide manpower support when necessary.
• Work as an individual within a team of engineers exchanging information and experiences.
• Provide timely, concise service reports to customers of work carried out.
• Liaise with technical Support and Systems Engineering on any potential or actual system problems.
• Report issues through the FRACAS reporting system.
• Liaise with the Sales and Upgrade Team to provide helpful background information.
• Ensure all work is carried out in accordance with the Company’s Health and Safety, ISO 9001 Quality, and all other compliance Systems.
• If required to work on Final Test, deliver a fully tested product in line with test procedures issued and maintained by Manufacturing Engineering Team. Ensuring product complies with established standards and specifications. Take ownership for tools allocated, ensuring quality is maintained, schedules are achieved, and efficiency targets met.
• Support Customer acceptance visits as identified by Team Leader. Provide a point of contact within the team during the visit.
• Carry out any other tasks that may be reasonably requested by the Company.
• Individuals with specific knowledge of the technology and associated hazards will apply their knowledge and skills to support the implementation of appropriate systems.

Qualifications:

• Degree / HNC in electrical/electronic/mechatronics discipline.

Professional skills/abilities:

• Uses interpersonal skills to communicate effectively in both one-to-one and group situations.
• Ability to read electrical and mechanical schematics, fault find and implement corrective actions.
• Full UK driving licence (essential).
• Hands-on experience in Customer/Field Service support, ideally in the semiconductor or in a similar high technology electronic/instrumentation sector.
• Proficient PC Skills (Microsoft Office, Word, Excel).
• Knowledge of Plasma processes (RIE/ICP/ICPCVD/ALD/ALE/Ionbeam) would be advantageous.
• Team Player.
• The position requires extensive, frequent travel (ca 90%).

At Oxford Instruments Plasma Technology, we provide tools for engineering micro- and nano-structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics to electric cars and quantum computers.

Benefits:

In addition to a competitive starting salary, Oxford Instruments also offers structured career development opportunities, a good work-life balance, private healthcare, a share incentive plan, 25 days annual leave, half-days on Fridays, a defined contribution Group Personal Pension Plan, and a flexible benefits package that you can tailor to your own requirements.

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All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability. We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us.

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.