Customer Support Coordinator

We are pleased to be supporting our Horley based client who is currently looking to hire a Customer Support Coordinator to join their growing team. This is a fantastic opportunity for someone with strong customer service experience and proficiency in Excel, along with strong problem-solving skills and analytical abilities.

Salary: £22,000 to £24,000 depending on experience

Hours: 35 hours per week, Monday to Friday, 9am-5pm

Location: Horley Office, with hybrid option available after training (2 days in the office as a minimum)

Benefits Include:

1. Pension scheme
2. Increasing holiday with length of service (start at 20 days rising to 25 days)
3. Holiday EXTRA - purchase up to 5 days extra holiday per year
4. Employee Assistance programmes - health/legal/counselling
5. Award bonus
6. Simply Health
7. Season Ticket Loans
8. Company social activities including Summer BBQ, Festive lunch and much more!

Interested? Here's more:

As a Customer Support Coordinator, you'll play a pivotal role in dealing with customer queries and ensuring data is available to the customers; involved in processing various types of orders, including online access, data hosting, and general customer enquiries.

Enabling access to the Platform and encouraging engagement to enrich the customer's experience. You'll be part of a dynamic team, offering technical support and maintaining a reputation for excellent service.

Your Responsibilities:

1. Deliver efficient, courteous customer support via phone and email, resolving queries promptly.
2. Manage the Customer Support inbox, prioritising and completing assigned tasks.
3. Process orders accurately and address anomalies within service timelines.
4. Handle logs and customer data in the CRM, ensuring timely actions and responses.
5. Support user onboarding by checking data, issuing logins, and assisting with platform registration.
6. Provide ongoing platform support, escalating queries when needed.
7. Assist users with identifying reports, setting parameters, and scheduling; refer for in-depth training if required.
8. Resolve complaints efficiently, collaborating with the Customer Success team.
9. Maintain clear communication and audit trails through proactive calls and follow-up emails.

Required Competencies/Skills:

The successful candidate will have exceptional capabilities in delivering top-tier, hands-on, and positive experiences to their customer base with the ability to present information clearly and engagingly. You will need to be highly organised and manage a high volume of customer support.

The successful candidate will need to grasp a strong understanding of the business and the tools used across different departments. You should be able to overview various customer issues and direct them to the right place within the organisation. Due to the nature of the role, you will need to be adaptable and prepared to handle enquiries from different areas of the business.

Our client is open to experience gained; however, you must be able to demonstrate a commitment to offering first-class customer service, along with a desire to learn. The role will require you to analyse data and use many Excel spreadsheets, therefore, they are looking for an individual who possesses the ability to view spreadsheets and graphs and has a sharp numerical aptitude.

For your information:

1. Interested? Please send your CV in as a Word format only.
2. Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship).
3. Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee.

Due to the large number of responses we receive, it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role. If you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free to apply for further roles, and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender, or disability and complies with all relevant UK legislation.

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