Customer Support Coordinator

Customer Support Coordinator - FTC

Come and join us as a Customer Support Coordinator in this Part-Time, Fixed-Term Contract role based at our Ewhurst site in Ockley, Surrey!

wienerberger is a leading international provider of building materials and infrastructure solutions. We improve the quality of life and shape the future of construction.

About The Role

As a Customer Support Coordinator, you will be managing customer enquiries and coordinating orders for our Keymer Heritage brand.

Keymer Heritage, founded in 1588, is a specialist division of wienerberger, which produces bespoke roofing products for conservation and restoration projects.

This is a 12-month fixed-term contract due to maternity cover.

Based from our Ewhurst production site, you will be involved with a range of customer-focused activities, such as:

Customer & Sales Support

• Manage initial customer enquiries via phone and email.
• Maintain and monitor the shared inbox.
• Contact customers to confirm order details, follow up on leads, and update customer interactions, orders, and projects in the CRM system.

Production & Order Management

• Lead weekly production meetings to track and monitor all orders & facilitate bi-weekly meetings to review projects and assign action items.
• Be the main liaison between sales and production for the Heritage products to ensure smooth communication, particularly around production lead times and bespoke project requirements.
• Develop cost sheets using historical data & create/manage product codes for new Heritage items within our SAP system.
• Obtain/verify committal sheets for orders.
• Coordinate delivery schedules in collaboration with Customer Support and Dispatch.

Hours of Work: Part-time. 30 hours per week. Mon to Fri. 8.45am to 3.15pm

Flexible working patterns can be considered as long as the core hours of 9am to 3pm are covered.

This is a site/office based role, but we can allow hybrid working, after your initial training period (typically 2 or 3 days working from home per week).

About You

You will be an experienced customer service advisor or sales coordinator with a good understanding of the manufacturing industry.

You will have experience working in a similar position where you have been ensuring customers' orders are taken and deadlines for production/delivery are met.

With excellent communication skills, you will be comfortable building relationships with external customers and internal colleagues, via phone, email, video calls, and face to face.

You will also have:

• Experience with CRM / Works Orders systems
• Strong organisation skills, with experience managing multiple projects and deadlines.
• Analytical skills, with experience in cost analysis and reporting
• Proactive approach to problem-solving

About Our Benefits

• Part-time annual salary up to £25,368 (85% of full-time equivalent)
• Professional growth, training, and opportunities to hone your skills and knowledge
• Ability to purchase additional holidays
• Company Pension
• SIP ability to become a shareholder via our Share Scheme
• Life Assurance
• Flexible benefits offering (including health, wellbeing and money-saving opportunities)

About Us

With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.

So what are you waiting for? Come and join Wienerberger as a Customer Support Coordinator and start growing your career with us today!

The closing date for this role is subject to change and may be closed earlier than advertised.