Customer Support Apprenticeship

Company: Safran Landing Systems

Job field: Customer services and support

Location: Gloucester, England, United Kingdom

Contract type: Apprenticeship

Contract duration: Full-time

Customer Support Apprenticeship
Starting Salary: £17,922
Starting Date: September 2025
Entry Requirements: Minimum of 5 GCSEs with a Grade C/5 or above in Maths, English and Science (or predicted for 2025). Please ensure this information is clearly listed in your application.

The Future of Aircraft Design, Pioneered by you

What will you get as a Customer Support Apprentice at Safran?
You'll work with industry leaders and the latest equipment, gaining valuable experience in aircraft production. You'll work with a knowledgeable, innovative, and diverse team on interesting and sustainable projects. Opportunities to learn and progress will be abundant with significant investment in the site. You'll enjoy a 4.5 working day week with Friday afternoons off and a range of flexible benefits, including cycle to work, technology savings, retail discounts, healthcare, sports clubs, 25 days holiday, up to 8% pension contribution, profit share, and shares.

The Customer Support Apprenticeship Programme:
As part of your apprenticeship, you will complete:

1. Year 1: Time spent at a private local engineering training provider where the relevant qualification units will be delivered and assessed.
2. Year 2-3: Delivered and assessed within Safran, requiring achievement of a Level 3 Diploma. Apprentices will spend allocated time working in different departments according to individual Development Plans.

Complementary Description

What will I be doing?
• Dealing with internal and external customers providing product knowledge and support to investigate and solve in-service issues with airlines and operators.
• Producing, reviewing, and updating technical documentation to support air framers for various products.
• Forecasting spares demand using statistical analysis and integrating market intelligence into the forecast.
• Completing in-depth data analysis to identify areas of concern and propose recommendations for improvement.

This will enable you to develop an excellent foundation in the Customer Support Centre. As a valued team member, your knowledge and skills will assist in our continuous improvement programme, ensuring customer support throughout the product life cycle.

What do I need?

You will have a keen interest in science and engineering and be able to demonstrate a methodical and thorough approach to work. You will possess excellent problem-solving abilities and be a confident communicator with strong interpersonal skills. A motivated, hardworking individual with excellent planning and organisational skills is essential, along with the ability to work effectively as part of a team and independently.

Job Requirements

Successful candidates will need to have achieved, or expect to achieve at least 5 GCSE's - including Math and English - Grade A-C or 5-9, Science, and a technology subject.

Time shared between the Safran Landing Systems Services site and the Training Provider's site, both located in Gloucester.

At Safran, we understand that diversity and inclusion make teams stronger and more effective, and we are committed to fair and equitable employment practices for everyone. We encourage candidates to apply if they can demonstrate a variety of skills and experiences relevant to the requirements of this role, even if they do not meet 100% of the criteria outlined in the advert.

If you would like to discuss any reasonable adjustments to the application or hiring process to facilitate your participation, please get in touch for an informal chat. We will make every effort to respond to your request for assistance as soon as possible.

‘Offers of employment will be subject to a relevant level of company security vetting, which may include a criminal record check.'