Customer Support Advisor - French Speaking

Job Description - Customer Support Advisor - French Speaking (15379)

Description

We are recruiting for a number of brand new French Speaking On Holiday Support Advisors to join us in February 2025.

As an On Holiday Support Advisor, you’ll provide exceptional levels of customer care on in-bound calls, offering solutions and resolving queries to our French Customers. We go the extra mile to identify our customers’ needs and resolve their complaints, dealing with challenges, assisting in emergency situations, and protecting their welfare. You’ll be empowered to do all of this with support from the On Holiday Support Team Leaders and Duty Managers.

You’ll be working in our Holidays Operations Centre (HOC) which is based on site at our HQ in Luton. The HOC is at the heart of our customer operations at easyJet holidays, and we are there to support our customers whilst they are on holiday with us. That support might be giving advice or guidance, resolving complaints or issues, or providing assistance for any emergencies or incidents while our customers are in resort.

Our French On Holiday Support Advisors are offered a permanent contract and work a mixture of day and night shifts, on a roster of 5-on/5-off, 4-on/5-off, and 5-on/4-off.

What you’ll bring to the team:

1. Fluency in written and spoken French.
2. Experience of working in a fast-paced and demanding customer-facing environment.
3. Confidence in dealing with stressful situations.
4. Able to work at pace and handle a high volume of calls.
5. Excellent communicator with a passion for delivering the highest standards of customer service.
6. Fluency in both French and English is essential; any other European languages would be a bonus.
7. Able to work shifts.

What’s in it for you:

In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, private medical cover, and a 5% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.

You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.

At easyJet holidays, we're committed to supporting our team with development opportunities and a welcoming atmosphere. We create unforgettable experiences for our customers, and we strive to do the same for our people. The possibilities are endless with us; where would you like to go?

The role is permanent, full-time and based onsite at our easyJet holidays HQ near Luton Airport. Our On Holiday Support Advisors are seasonal, working between March and October each calendar year.

About easyJet holidays:

Ready to make your next move? How about making your mark? Join a team with unstoppable drive and passion at easyJet holidays.

In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.

By joining us you’ll be part of the UK’s fastest-growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.

Make a difference with your next role. Make it easyJet holidays.

Requirements of the Role