Customer Support Advisor - Air Operations

dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag, and Travel Republic.

We are now recruiting for a Customer Support Advisor to join our Air Operations Team at our bright, modern office in Leyland.

In this role, you will be responsible for contacting customers to advise of any airline changes to their reservations. This could be airline schedule changes, air fare/tax changes, changes to ticketing deadlines, baggage allowances, or in-flight meals. You will be updating these changes, re-issuing documents, and making any amendments to the customer’s itinerary as a knock-on effect of the change.

This is a full-time role, working 5 days over 7.

To be considered for this role, we need you to have the following skills, experience, and qualifications:

• Exceptional written and verbal communication skills
• Strong customer focus and a passion for delivering a quality service
• IT literate
• Travel industry/GDS experience – desirable
• Excellent attention to detail

For more information, please click on the job description below.

Our Leyland office is just 10 minutes from junctions 28 & 29 of the M6. We have some fantastic benefits, making us a great place to work:

• 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
• Additional annual leave purchase scheme
• Company pension scheme
• Life assurance
• Low-cost health care for you and your family
• Employee Assistance programme
• Mental Health First Aiders
• Ongoing development – we have an in-house People Development Team
• Travel discounts – we have a dedicated Staff Travel Team to source the best deals for our people
• Industry/social events – including supplier events, office socials & parties and pop-up shops
• Cycle to work scheme
• Long service awards
• Reward & recognition programme
• Belong programme - six Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
• Volunteer days – one day’s paid leave each year to volunteer with a registered charity
• dnata4good – supporting the local communities we work, live and thrive in
• Refer a friend scheme
• Free eye care tests
• Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways, and online shopping
• Casual dress code
• Free tea and coffee, subsidised on-site restaurant with free wifi and free car parking