Customer Support Advisor

Customer Support Advisor required by a leading provider of Satellite Communications. Our client has a global presence including offices in 10 countries and has 250 staff globally. Our client is debt-free, in a financially strong position, and continues to grow their operations further. There is an excellent opportunity to learn more about satellite constellations such as Starlink by SpaceX and Kuiper by Amazon!

This role will involve supporting customers over the phone and face to face and helping to resolve their IT/Technical/Satellite issues. Good problem-solving skills are required for this role.

The successful candidate will have the following essential skills and experience:

1. Must have an IT qualification or certification - this could be a HND/BTEC/A Level/Degree in Computer Science or a related field. CCNA or CompTIA or something similar would also be sufficient.
2. Must have good strong customer service or customer support skills gained from a current or previous role. Customer service or Customer Support experience can be gained from Non-IT roles.
3. Must be willing to work on a shift pattern of 4 on and 4 off including covering days and/or nights with hours from 8-8 or 9-9 or 10-10.

The following company benefits are provided with this role:

1. 253 hours of Annual Leave + Bank Holidays
2. Shift Allowance of 3.5k
3. Sponsored Personal Pension Plan - up to 7.5%
4. Free Life Assurance x4 Annual Basic Salary
5. Free Private Medical Insurance (Single Basis)
6. On-Site Gym
7. Free Parking

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