Customer Support Advisor

One Utility Bill; Newcastle upon Tyne; On-site; GBP 27,000; Full time

Job description

Customer Support Advisor

Permanent | £26,200

We are looking for a motivated and driven Customer Support Advisor who’s great at multitasking and loves providing amazing customer service as part of a warm and friendly Customer Support team.

Working hours: Alternating weeks of 8am-4pm and 10am-6pm + 1 Saturday per month

A little bit about us

We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

What you’ll be doing

You’ll be at the forefront, engaging with customers, addressing their issues, and ensuring they leave the conversation satisfied. With our outstanding TrustPilot score, we are committed to maintaining our high standards. As an expert in live chats, phone calls, and emails, you will resolve customer queries swiftly and efficiently.

Customers rely on us to manage their bills, keeping their lights and broadband running smoothly. When things go wrong, it can have a significant impact, leading to tense calls. Your role is to rectify the situation and ensure customers feel positive about their experience with us.

A little bit about you

1. Cool, calm, and collected, even when things are hectic
2. Ability to manage your own workload by being self-sufficient
3. Strives to deliver exceptional service
4. Great at handling complaints from frustrated or confused customers
5. Just as good at putting a smile back on someone’s face
6. Lovely to chat to, and confident on the phone.

What you’ll get from us

1. You can expect a salary of £26,200 plus an uplift each year to say thanks
2. 25 days holiday each year, plus the usual bank holidays. Too many? Too few? You can buy or sell up to 5 per year
3. Access to our shiny employee discounts platform, Magpie.
4. Up to £1500 for direct business benefit learning of your choice
5. A paid volunteering day with our chosen charities or a charity close to your heart.
6. Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits
7. Saving you money on your commute to work with our nifty corporate travel with Nexus and Go North East
8. Prefer two wheels? Get yourself a new set with our Cycle to Work scheme
9. Enhanced Pension Contributions once you’ve been with us for 3 years
10. Free independent mortgage advice from Charles Cameron & Associates
11. Lots of socials like our weekly football & badminton games, team activities and fundraising events to support our chosen charities Newcastle West End Foodbank and Newcastle Dog and Cat Shelter - do you see yourself as the Bob Ross of our next paint & sip night or taking the crown in our annual table tennis competition?
12. We are also proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats