Customer Support Advisor

Location: London

Type: Permanent

Salary: £28,000 Per Annum (Shift Work & Allowance Included OTE £31-£32k)

We are actively hiring for Hybrid Customer Support Advisors for our client, a reputable and growing global fintech company in London. Full training induction period for 6/8 weeks upon starting, which is based in their Kent office.

It is essential that the suitable candidate has at least 12 months experience working in an inbound call centre environment, taking calls from customers across the globe. The suitable candidate will be responsible for dealing with initial customer enquiries and assisting them to resolve any issues first hand. There will also be administrative duties involved, including billing and payments.

You must have strong customer service skills working in a phone-based environment, good IT skills, and be willing to work different shift patterns on a rota basis.

The working hours are as follows:

1. 8.00am – 4.00pm – Office Based either Central London or Kent
2. 4.00pm to 12.00am - Home Based
3. 12.00am – 8.00am - Home Based

This is a 24/7 shift working which will include working weekends, nights, and bank holidays, working 37.5 hours per week. You will receive a shift allowance which will increase your earning from £28k Basic to £31/£32k per annum.

Please only apply if you are happy committing to the working hours above. Due to high volume response, only suitable candidates will be contacted.