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Customer Support Advisor
Golden Charter Ltd
Glasgow
Hybrid
GBP 24,000
Full time
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Job summary
An established industry player is seeking a Customer Service Advisor to join their dynamic team in Glasgow. This role is perfect for those who thrive in fast-paced environments and are passionate about delivering exceptional customer service. You will be responsible for managing customer inquiries, updating records, and ensuring administrative tasks are completed efficiently. With a focus on flexibility and work-life balance, this forward-thinking company offers a range of perks, including a health cash plan and a flexible benefits allowance. If you are excited about contributing to a collaborative team and making a difference, this opportunity is for you!
Benefits
Qualifications
- Passion for helping people and delivering excellent customer satisfaction.
- Ability to work cooperatively with others to achieve common goals.
Responsibilities
- Responding to calls and emails from customers and colleagues.
- Updating funeral plan provisions and preparing paperwork for finance.
Skills
Job description
Location: Hybrid – based in Glasgow City Centre (Office based whilst training)
Hours: Full time
Salary: £24,000
Benefits: Health cash plan, £500 flexible benefits allowance, 6% employer pension contribution, annual bonus scheme and many more!
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping customers? If so, we’d love to hear from you! It’s an exciting time to join us as we continue to embark on an exciting growth and transformation journey.
Our head office is in Glasgow City Centre; however, we understand the importance of work-life balance and believe that flexibility is key. We want to support our colleagues to do their best work, have a good work-life balance and work flexibly whilst staying connected and getting the job done. Our focus is on delivering exceptional service to our customers and achieving our business objectives.
Along with flexibility, we offer lots of perks and benefits including a health cash plan, flexible benefits allowance, on-site masseuse, Employee Assistance Programme and mental health first aid, enhanced family-friendly leave and retail discounts.
As a Customer Service Advisor, you’ll be responsible for responding to calls and emails from a variety of sources including customers, funeral directors and colleagues. You’ll update funeral plan provisions with customer information and carry out administrative duties such as the preparation of paperwork for the finance team.
We’re seeking individuals with a passion for helping people and a track record of delivering excellent customer satisfaction. You’ll have excellent relationship building skills with the ability to work co-operatively with others to achieve a common goal. Attention to detail is key in this role, as is the ability to work to tight deadlines and manage your own workload.
If you’re excited about contributing to our growth and becoming part of a collaborative team, apply now!
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