Customer Support Administrator (Paisley)

Search Consultancy; Paisley; On-site; GBP 25,000; Full time

Job description

I am currently recruiting for a Customer Support Administrator to join my client in Paisley, where you will work within a Housing association, on an ongoing temporary contract. This will be office based and there is parking available on-site. The start date for this role will be the 1st May 2025.

You will be based in the office working Monday - Thursday 8:45am - 5pm and Friday 8:30am - 3:30pm, working a 37.5 hour week. The hourly rate for this role will be £12.82 per hour, with the annual salary being £25,000.

Your Responsibilities:

• Organising the service operatives and contractors to undertake work in new home plots.
• Ensure there is an accurate log of all home investigations or notes so that all cases are kept up to date and can be actioned appropriately.
• Managing the CRM's diaries, to ensure that clients' complaints are being dealt with appropriately and in a timely manner.
• Email inbox management regarding any home inquiries.
• Collation and management of information and data and escalation of customer issues where appropriate.
• Liaise with relevant departments regarding customer complaints or queries.

Experience working with confidential data and having a high attention to detail is a must. Experience using Dynamic 365 is also desirable.

You must have experience within a Facilities Management/Coordinator/Housing background to be considered for this role.

If you are available to start immediately, please apply now or contact me for more information at [e-mail].

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.