Customer Support Administrator

Customer Support Administrator Job in Ferndown

Dovetail Recruitment are pleased to be working with a well-established client in the Ferndown area. They are recruiting for a Customer Support Administrator who will be responsible for carrying out a variety of admin-based tasks within our Customer Support Department. Providing back up to the Customer Support Desk dealing with calls and emails from customers and engineers, as well as carrying out other administration tasks including job invoicing, processing of warranty claims, following up estimated repairs, arranging work from thorough examination inspections, and other ad-hoc admin tasks.

Salary and Benefits:

1. A salary of £28,000 per annum
2. 23 days holiday + bank holidays, rising by one day a year to a maximum of 30 days
3. Pension scheme
4. Company paid Health Plan
5. Discretionary Sick Pay
6. Free life assurance
7. Free Personal Accident Insurance
8. Free car parking

Duties and Responsibilities:

1. Provide cover to the Customer Support Desk
2. Respond to enquiries from customers and engineers via phone and email professionally and courteously
3. Raise jobs, schedule engineers and sub-contractors
4. Follow up outstanding jobs and overdue servicing
5. In conjunction with the Field Service Engineers, agree the forward planning of their daily activities
6. Carry out internal admin process for trucks, ensuring all parties are kept updated
7. Deal with customer queries as required
8. Carry out Job Invoicing
9. Checking all labour and parts have been booked to the jobs correctly
10. Process warranty jobs to completion on systems
11. Follow up estimates on a daily basis by email or phone
12. Complete basic admin records for in house facilities

Minimum Skills Required:

1. Experience within service/engineering/motor trade administration
2. Good commercial awareness and understanding
3. Excellent written and communication skills
4. Good skills in Microsoft Excel & Outlook
5. Excellent attention to detail and accuracy
6. Ability to plan and problem solve
7. Decision making

This Customer Support Administrator Job in Ferndown would suit candidates who have a previous administration background and an organised approach.

To enquire about your suitability for the role, apply today! Alternatively, for more information about the Customer Support Administrator Job in Ferndown, please call and ask for Suzi.