Customer Support

Aviva; Dronfield; Hybrid; GBP 33,000; Full time

Job description

Kick Start Your Customer Service Career with Aviva

Customer Service Expert - Starting salary between 25,400 - 29,028 (depending on hours, location, skills and experience)

Our standard full-time contracts are for 35 hours per week (with options for part time working). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40-hour contract which has an enhanced salary of up to 32,571.

Allocated shift pattern between 08:30 - 17:30 Monday - Friday

If you love helping people, this role in our Customer Services team is the perfect opportunity for you to shine. You'll be trained, supported, and encouraged to become one of our experts who not only help make our customers' lives a little easier but also help to guide them through the complexities of financial planning. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us.

A bit about the job:

You'll be part of a collaborative and supportive environment where you'll be empowered to build a rapport with our customers, helping out across our Pension, ISA and Investment portfolio products. Joining our Wealth Business, you'll be the face of Aviva, a trusted advisor to people from all walks of life, handling calls, admin and digital support in this growing team. You'll have the opportunity to gain specialist pensions knowledge and skills that will not only serve our customers but can also help to propel your career as a specialist and support your personal financial journey.

Skills and experience we're looking for:

1. An empathetic communicator who can build customer relationships
2. Some customer service experience, in a corporate, office, retail, or hospitality setting
3. A quick learner with the ability to understand and apply specialist financial knowledge
4. Experience using Microsoft applications

Please note this job role is not sponsorable under the Home Office points based system.

What you'll get for this role:

1. Starting salary between 25,400 and 29,028 (depending on location, skills, experience, and qualifications). Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to 32,571.
2. Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
3. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
4. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
5. Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
6. Up to 1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
7. Brilliantly supportive policies including parental and carer's leave.
8. Flexible benefits to suit you, including sustainability options such as cycle to work.
9. Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
10. We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please email (email address removed).