Customer Supply Chain Director UK & Ireland

Ninjakitchen; London; Hybrid; GBP 60,000 - 100,000

Job description

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market. Headquartered in Needham, Massachusetts with more than 3,300+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

UK & Ireland Customer Supply Chain Director

Battersea, London / Hybrid – 3 days per week in our Battersea office

As we continue our rapid growth, we’re looking for a UK&I Customer Supply Chain Director to join our EMEA Operations team.

As a key member of the EMEA Operations Leadership team, the successful candidate will leverage a relentless desire to win and drive our continuous improvement ethos that seeks the best solution to deliver the world-class results that SharkNinja has consistently generated over the last decade.

What You'll Do:

• Lead cross-functional supply chain operations for the UK&I market to enable growth and deliver outstanding service to our consumers and retailer partners.
• Be the face of SharkNinja Operations with our customers, developing integrated retailer partnerships to deliver first class results against key operating metrics (product availability, service & cost).
• Own the execution of monthly order and shipment plans to deliver revenue objectives, leading action plans to address risks and capitalize on opportunities.
• Streamline cross-functional processes across channels and customer accounts to eliminate inefficiencies and maximize service.
• Advance order management tools, technologies and reporting capabilities in partnership with Global teams and retailers.
• Support Demand Planning and Commercial teams with forecasting processes across key retailers, to deliver accurate order planning and seamless new product launch execution.
• Take ownership of additional markets and channels as requested and partner with leaders in other business functions to drive operational initiatives.

What You'll Bring:

• Proven leadership experience across customer supply chain, order management, logistics, and demand and supply planning within organizations known for world-class supply chain capabilities.
• Track record of leading in a matrix structure and fostering value-driven partnerships with external customers.
• Expertise in S&OP/IBP processes and comprehensive end-to-end supply chain knowledge.
• Strong ability to leverage KPIs and data analytics to identify trends, improve processes, and deliver measurable improvements.
• Exceptional problem-solving skills with the ability to structure complex issues and develop effective solutions.
• Collaborative mindset with a proven track record of building effective long-term relationships across internal and external teams.
• Clear and impactful communication skills, both written and verbal, with the ability to influence stakeholders at all levels.
• Strong work ethic with a results-driven approach, ensuring follow-through on commitments.
• Willingness to adopt a hands-on approach, demonstrating adaptability and urgency in response to shifting priorities.

What We Offer:

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration.