Customer Success Representative

ZipRecruiter; London; Hybrid; GBP 25,000 - 45,000; Full time

Job description

Job Description

Customer Success Representative- SaaS | High-Growth Opportunity

Are you a dynamic sales professional eager to make an impact in the fast-paced world of SaaS? We’re looking for a driven and enthusiastic Customer Success Representative to join a high-growth software company that’s revolutionising the way small businesses operate.

Role Description:

As a Customer Success Representative, your main goal is to help customers get the most out of their SaaS platform. You’ll be the first point of contact for new users, guiding them through onboarding, answering questions, and ensuring they’re set up for success. You’ll also follow up with existing customers, run online demos and webinars, and provide proactive support to help them maximise their software’s value. If you love engaging with people, simplifying technology, and solving problems, this role is for you.

Key Responsibilities:

1. Make 20-30 daily welcome calls to new customers, understanding their business needs and helping them onboard.
2. Deliver online demos and webinars, introducing features and best practices.
3. Answer customer inquiries via phone, email, and SMS, troubleshooting issues and providing guidance.
4. Follow up with existing customers to ensure they’re getting the most out of the platform.
5. Provide feedback on customer needs to improve our processes and product offerings.

Requirements:

1. Experience in Customer Success, Support, or Sales (or a strong passion for helping customers succeed).
2. Strong communication skills—you’re confident, personable, and able to build relationships with all types of people.
3. Comfortable explaining and simplifying technology for non-tech-savvy users.
4. Organised, detail-oriented, and able to juggle multiple tasks.
5. Self-motivated and proactive—driven to help customers and improve processes.
6. Willing to work two late shifts per week to support UK customers.

Benefits:

1. Hybrid working (3 days in the office, 2 from home).
2. Genuine opportunity for progression.
3. Legendary team lunches and a fun, supportive culture.
4. A fast-paced, high-growth environment where you can learn and thrive.