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Customer Success Manager Watford Up to £50k

Red Door Recruitment

Greater London

Hybrid

GBP 40,000 - 50,000

3 days ago

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An innovative global software solutions company is seeking a Customer Success Manager to enhance customer relationships and drive product adoption. This role involves working closely with clients to understand their needs and ensure they derive maximum value from the company's offerings. The ideal candidate will have a solid background in client management, particularly within a SaaS environment, and possess excellent communication skills. Join a dynamic team where your contributions will directly impact customer satisfaction and success, while enjoying a hybrid working model and attractive benefits.

22 days holiday plus 1 additional day per year

Healthcare

Hybrid working

3+ years in a client-facing role, ideally in a SaaS environment.
Strong communication skills and ability to manage complex accounts.

Enhance service value by collaborating with customers and teams.
Onboard new customers and ensure product adoption effectively.

Client Management

Communication Skills

Cross-functional Collaboration

Problem-solving

Time Management

Customer Success Manager Watford Up to £50k

26 Mar

Our client, a global software solutions company, is recruiting for a Customer Success Manager to join their UK office in Watford. The purpose of the role is to strengthen the Customer Success Team, working towards increasing the value customers get from the company products. This role is focused on relationship-oriented customer care that aligns client and vendor goals for mutually beneficial outcomes!

What's in it for you?

Salary: Up to £50k depending on experience
Hours: 8.30am-5.30pm Monday to Friday - hybrid working
22 days holiday plus 1 additional day per year of service (up to 25 days)
Healthcare

Key responsibilities:

Increase the value of services by cooperating with the customer, sales, and product teams.
Support customers by successfully setting up their software.
Become a product expert and use this knowledge to effectively guide customers towards their desired outcomes.
Understand the customer's needs and use cases to be prepared to overcome any incidents.
Ensure product adoption by onboarding new customers and teams.
Develop best practices for customer onboarding and implementation to ensure ongoing customer growth.
Work closely with the local Customer Success and Sales organizations on a global scale and report directly to the UK Managing Director, liaising closely with the VP of Customer Success.

What the employer is looking for:

At least 3 years' experience in a client-facing role, managing complex accounts in a B2B, ideally SaaS company.
Experience with implementing, onboarding, and training enterprise customers.
Enjoy working cross-functionally on a daily basis, bridging the gap between users and internal teams (Customer Support, Sales, Product, etc.).
Quick learner with the ability to work effectively in a fast-growing environment.
Open-minded and proactive team player with excellent time management skills to achieve ambitious goals.
Strong written and verbal communication skills in English; additional languages could be advantageous.

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