Customer Success Manager - Trading Compliance

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Customer Success Manager - Trading Compliance, United Kingdom

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Other

EU work permit required:

Yes

Job Views:

1

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Customer Success Manager - EMEA

Location: Remote, UK

Company Overview: A leading provider of trading analytics and compliance solutions, delivering an award-winning platform for financial institutions.

Role Overview: The Customer Success Manager will drive client engagement, ensuring seamless onboarding, adoption, and retention while identifying growth opportunities.

Key Responsibilities:

1. Build and maintain strong client relationships to drive satisfaction and retention.
2. Oversee onboarding, implementation, and product adoption.
3. Identify upsell and cross-sell opportunities through client insights.
4. Collaborate with internal teams to enhance customer experience and resolve issues.
5. Represent the company at industry events and client meetings.

Requirements:

1. Experience in Customer Success, Account Management, or Client Services within SaaS, fintech, or financial services.
2. Knowledge of capital markets, trade surveillance, and compliance preferred.
3. Strong communication, relationship management, and analytical skills.
4. Familiarity with APIs, system integrations, and regulatory environments is a plus.

Join a fast-growing fintech organisation with excellent career growth opportunities. Apply today!