Customer Success Manager, Strategic Accounts - (Remote - UK)

Jobgether; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job description

Customer Success Manager, Strategic Accounts - (Remote - UK)

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Success Manager, Strategic Accounts in UK.

As a Customer Success Manager for Strategic Accounts, you will take ownership of building and nurturing strong relationships with the company's most significant and high-value clients. Your role will involve leading the customer journey from onboarding through to value realization, ensuring the customers achieve their desired business outcomes using the company's data solutions. You will collaborate closely with cross-functional teams, including sales and product, to drive growth opportunities and deliver exceptional customer experiences.

Accountabilities:

• Lead the end-to-end customer journey, from onboarding to adoption and ongoing value realization
• Partner with Account Executives to create growth strategies for clients and manage renewals and expansion efforts
• Deliver strategic reviews and business value insights to client executives, building long-term relationships with VPs, C-suite leaders, and other key stakeholders
• Develop and implement tailored success plans that align with customers' business goals and success metrics
• Proactively monitor account health and adoption to identify opportunities for customers to derive greater value from the solutions
• Manage large-scale rollouts and navigate complex internal and external stakeholders to ensure smooth project execution
• Drive customer retention, satisfaction, and expansion by acting as a trusted advisor and expert on the product

Requirements:

• 5+ years of experience in Customer Success or enterprise consulting, ideally with large clients (10k+ employees)
• Strong background in managing enterprise-level customer relationships and driving success for data products/solutions
• Experience in an early-stage or rapidly evolving environment with the ability to manage ambiguity
• Exceptional project management and stakeholder management skills, with the ability to drive large-scale projects across diverse teams
• Proven track record in developing strategies for growth and expansion within large accounts
• Ability to navigate complex business challenges and prioritize competing objectives
• Strong communication and presentation skills, with experience interacting with senior executives

Benefits:

• Fully remote role with flexible working arrangements
• Competitive salary and benefits package
• Equity opportunities for all employees
• Health and wellness benefits, including comprehensive healthcare plans
• Professional development opportunities and access to a range of learning resources
• Generous paid time off and holiday leave
• Inclusive and diverse work culture with a commitment to equality

Jobgether hiring process disclaimer:
This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates based on merit.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Customer Service
Industries: Non-profit Organizations and Primary and Secondary Education