Customer Success Manager- Salesforce Administration

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

The Customer Success Salesforce Administrator will drive the efficiency and scalability of commercial processes to enable sales and customer success teams to achieve their goals. This role focuses on operational excellence, process optimization, data analysis, and cross-functional collaboration, with an emphasis on managing and optimizing Salesforce and other commercial tools to enhance team performance and customer outcomes.

What You'll Do

1. Serve as the primary Salesforce administrator, responsible for configuring, maintaining, and optimizing the platform to support sales and customer success processes.
2. Leverage Salesforce capabilities to automate repetitive tasks, reduce manual input, and enhance team productivity.
3. Support sales and customer success teams with tailored solutions to address operational challenges and improve performance.
4. Build and manage dashboards and reports in Salesforce to monitor KPIs and provide actionable insights.
5. Act as a key liaison between sales, customer success, marketing, and IT teams to align Salesforce functionality with business needs.

About You

Proven experience in Salesforce administration and commercial operations roles.

Salesforce Administrator certification required; Advanced Administrator or Platform App Builder certifications preferred.

Expertise in configuring Salesforce features, workflows, automation, and data integrations.

Strong project management, analytical, and problem-solving skills.

Excellent communication skills to explain technical concepts to non-technical stakeholders.

What Sets You Apart

Bachelor’s degree in Business Administration, Marketing, Operations, or a related field.

Knowledge of release management processes for Salesforce.

Familiarity with customer journey mapping and lifecycle optimization.

Pay Range

USD $83,565.00 - USD $119,380.00 /Yr.