Customer Success Manager - MarTech - £70,000 OTE

Job Details

Customer Success Manager - MarTech - £70,000 OTE

Job Type: Permanent Salary: £45,000- £50,000pa Location: London, South East

Description: Do you have previous experience in Customer Success and Account Management in the world of Marketing Technology, MarTech, Social Marketing Software, Employee Advocacy, or similar?

Are you looking for an exciting new challenge with fantastic professional growth and excellent earning potential?

APPLY NOW for more information about this amazing new Customer Success opportunity with an award-winning and rapidly-expanding organisation.

Job Title: Customer Success Manager
Industry: MarTech, Marketing SaaS, Employee Advocacy
Location: Hybrid, London
Package: £45,000 - £50,000 basic salary DOE + Commission/ Bonus (£70k OTE)

The Role
In this brand-new Customer Success Manager position, you will be responsible for managing a portfolio of our client’s Mid-Market and Enterprise Accounts in the EMEA region – likely to be around 40 accounts in number. All accounts are active spending customers and all need top drawer support for onboarding, delivery and have huge opportunity for growth, so this is a commercial CSM role… not just customer service.

The Candidate
We are keen to speak to Customer Success Manager candidates with previous experience selling and supporting a “Marketing-led” solution into the Corporate and Enterprise world – whether that be Marketing Software, MarTech, Social, Analytics, Employee Advocacy, etc.
You will ideally have experience in both Account Management and Customer Success as this is a CSM role that requires and expects a focus on revenue retention and growth.
You will be naturally inquisitive, someone that really values the importance of getting under the skin of a client’s requirements so we can ease the pain and deliver value.

The Package
On offer for a new Customer Success Manager is a competitive based salary in the region of £45,000 - £50,000, an uncapped and rewarding bonus/ commission plan providing an additional £20,000 per annum as a minimum for top performers.
You will be provided with excellent onboarding, training and support and will be backed-up by fantastic product and sales team, so you can have confidence in the quality and ROI of what you are selling/ supporting.

GET IN TOUCH today for more information on how this could be the perfect next career move for you.