Customer Success Manager – Marketing Agency - £45,000 – Warrington

Customer Success Manager – Marketing Agency - £45,000 – Warrington

A highly successful, rapidly growing marketing agency is looking for a commercial Account Manager or Customer Success Manager to join their team. As a Client Account Manager, you'll be working very closely with the Client Services and Sales team to grow and retain existing accounts. Strong communication skills and the ability to form relationships are key. Knowledge of marketing technologies and wider communications would also be an advantage. You'll also need to demonstrate a solid grasp of modern marketing technology and the process to deliver them.

The ideal candidate for this position will have a solid background in a successful client-facing role, with a well-developed customer engagement style and a high level of enthusiasm! You'll be working closely with the Head of Client Services, so someone with a clear vision, who is proactive and able to develop strategies will be key.

Key Responsibilities:

1. Develop and nurture strong, long-lasting relationships with key customer stakeholders.
2. Provide customers with insights and best practices to maximize the value they receive from our offerings.
3. Collaborate with the technical and support teams to address customer needs.
4. Collaborate effectively with cross-functional teams, including sales and product.
5. Work with the sales team to identify opportunities for revenue growth within the existing customer base.
6. Develop and execute account plans to drive customer expansion and increased revenue.
7. Gather customer feedback and communicate insights to the sales, product, and development teams.
8. Advocate for customer needs and collaborate with internal teams to drive product improvements.
9. Work closely with the wider team in devising sales collateral, compiling business cases, and crafting engaging proposals.

This position would suit a creative, highly motivated, tenacious individual that enjoys a customer-facing role.

Essential Skills Required:

1. Strong communication and interpersonal skills.
2. Expertise in relationship management.
3. Knowledge of marketing technologies and modern communication strategies.
4. Analytical skills for customer data and feedback analysis.
5. Strategic planning and account management skills.
6. Proposal creation and pitching proficiency.

The salary on offer for this role is between £35,000 - £45,000 depending on experience.