Customer Success Manager- FinTech (Intermediated Lending)

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Customer Success Manager- FinTech (Intermediated Lending), Manchester

Client:

Elvis Eckardt Recruitment & Sales Solutions Limited

Location:

Manchester, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

bccfd5856535

Job Views:

2

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Job Title: Customer Success Manager- FinTech (Intermediated Lending)

Location: Manchester, with hybrid working available (2-3 days per week onsite in Manchester)

Industry: Financial Technology (FinTech)

Job Type: Full-Time

The Role:

We are seeking a Customer Success Manager (CSM) to join a fast-growing fintech start-up. This role focuses on implementation and delivery, requiring a strong project manager and stakeholder manager who can independently handle complex deliveries and elevate customer engagement from support to a strategic partnership.

What You'll Do:

• Implementation & Delivery: Own the onboarding and implementation process for B2B SaaS clients, ensuring seamless delivery and client satisfaction.
• Project Management: Manage end-to-end delivery timelines, resource planning, and issue resolution, going beyond basic project tracking.
• Client Engagement: Act as the primary point of contact for clients, fostering strong relationships, identifying needs, and unlocking growth opportunities.
• Stakeholder Management: Work effectively with internal and external stakeholders to manage expectations, resolve conflicts, and ensure alignment.
• Commercial Capability: Spot and act on upsell or cross-sell opportunities while maintaining a client-first approach.
• Process Improvement: Contribute to the improvement of implementation and customer success processes to streamline operations and enhance client outcomes.

What You'll Bring to the Table:

• Experience: 3-5 years in a customer-facing role, ideally in B2B SaaS implementation or project management.
• Skills: Proven expertise in project management and stakeholder management with a track record of independent delivery in complex environments.
• Domain Expertise: A financial services background, particularly with brokers, lenders (track record in intermediate lending), or paper-based processes.
• Customer Success: Prior experience in customer success is advantageous but not mandatory.
• Capabilities: Commercially savvy, with the ability to identify client needs and growth opportunities.
• Technical Acumen: Comfortable working with B2B SaaS products, with the ability to understand technical integrations and workflows.

If you're ready to support impactful client relationships in a dynamic and growing company, we encourage you to apply and be part of our journey.