Customer Success Manager (FinTech)

At Elvis Eckardt Recruitment & Sales Solutions Limited, we're not just your average recruiters or HR professionals.

We're a team driven by passion, committed to revolutionizing the way you experience recruitment and HR.

With over a decade of hands-on experience, we've honed our craft and specialize in delivering exceptional Recruitment and HR Solutions to SMEs, Start-Ups, and even the industry giants like the Big Four.

Our journey started from the ground up, and that's what makes us stand out – we're a bootstrapped endeavour that's all about connecting with businesses and candidates alike on a personal level.

We understand that one size doesn't fit all. That's why our approach to recruitment goes beyond the mundane.

Our aim is simple, yet profound – to exceed your expectations and create tailor-made, practical, and memorable experiences for you, whether you're a client looking for the perfect addition to your team, a candidate seeking the next big opportunity, or a partner sharing our vision.

At the heart of our mission is the drive to add real value to your operations. We're not here to simply provide solutions; we're here to optimize your entire Recruitment and sales processes, helping you achieve your goals more effectively.

Whether you're curious and want to learn more, need help finding exceptional freelancers, require headhunting expertise, or are looking for executive search services, our comprehensive Service Portfolio is just a few clicks away here on our website.

Let's make this personal. Reach out to us today at hello@elvis-eckardt.com, and let's embark on this exciting journey together – where Recruitment and Sales Solutions meet a personal touch.

The Role

Job Title: Customer Success Manager (Consultant)

Location: Manchester, with hybrid working available (2-3 days per week onsite in Manchester)

Industry: Financial Technology (FinTech)

Job Type: Full-Time

The Role:

We are seeking a Customer Success Manager (CSM) to join a fast-growing fintech start-up. This role focuses on implementation and delivery, requiring a strong project manager and stakeholder manager who can independently handle complex deliveries and elevate customer engagement from support to a strategic partnership.

What You’ll Do:

As a Customer Success Manager, you will work directly with clients to ensure they get the most value from our products and services. You will manage day-to-day client communications, support project initiatives, and play an active role in the success of our customer accounts. Your focus will be on enhancing client satisfaction, supporting upsell initiatives, and ensuring seamless collaboration between teams.

• Implementation & Delivery: Own the onboarding and implementation process for B2B SaaS clients, ensuring seamless delivery and client satisfaction.
• Project Management: Manage end-to-end delivery timelines, resource planning, and issue resolution, going beyond basic project tracking.
• Client Engagement: Act as the primary point of contact for clients, fostering strong relationships, identifying needs, and unlocking growth opportunities.
• Stakeholder Management: Work effectively with internal and external stakeholders to manage expectations, resolve conflicts, and ensure alignment.
• Commercial Capability: Spot and act on upsell or cross-sell opportunities while maintaining a client-first approach.
• Process Improvement: Contribute to the improvement of implementation and customer success processes to streamline operations and enhance client outcomes.

Ideal Profile

What You’ll Bring:

• Experience: 3-5 years in a customer-facing role, ideally in B2B SaaS implementation or project management.
• Skills: Proven expertise in project management and stakeholder management with a track record of independent delivery in complex environments.
• Domain Expertise: A financial services background, particularly with brokers, lenders, or paper-based processes, is highly desirable.
• Customer Success: Prior experience in customer success is advantageous but not mandatory.
• Capabilities: Commercially savvy, with the ability to identify client needs and growth opportunities.
• Technical Acumen: Comfortable working with B2B SaaS products, with the ability to understand technical integrations and workflows.

If you’re ready to support impactful client relationships in a dynamic and growing company, we encourage you to apply and be part of our journey.

Contact: Elvis Eckardt

What's on Offer?

• Fantastic work culture
• Attractive Salary & Benefits
• A role that offers a breadth of learning opportunities