Customer Success Manager (FinTech)

Snaphunt; Manchester; On-site; GBP 35,000 - 65,000

Job description

The Offer

• Fantastic work culture
• Attractive Salary & Benefits
• A role that offers a breadth of learning opportunities

Ideal Candidate

The Role:

Our client is seeking a Customer Success Manager (CSM) to join a fast-growing fintech start-up. This role focuses on implementation and delivery, requiring a strong project manager and stakeholder manager who can independently handle complex deliveries and elevate customer engagement from support to a strategic partnership.

What You’ll Do:

• Implementation & Delivery: Own the onboarding and implementation process for B2B SaaS clients, ensuring seamless delivery and client satisfaction.
• Project Management: Manage end-to-end delivery timelines, resource planning, and issue resolution, going beyond basic project tracking.
• Client Engagement: Act as the primary point of contact for clients, fostering strong relationships, identifying needs, and unlocking growth opportunities.
• Stakeholder Management: Work effectively with internal and external stakeholders to manage expectations, resolve conflicts, and ensure alignment.
• Commercial Capability: Spot and act on upsell or cross-sell opportunities while maintaining a client-first approach.
• Process Improvement: Contribute to the improvement of implementation and customer success processes to streamline operations and enhance client outcomes.

The Profile

What You’ll Bring:

• Experience: 3-5 years in a customer-facing role, ideally in B2B SaaS implementation or project management.
• Skills: Proven expertise in project management and stakeholder management with a track record of independent delivery in complex environments.
• Domain Expertise: A financial services background, particularly with brokers, lenders, or paper-based processes, is highly desirable.
• Customer Success: Prior experience in customer success is advantageous but not mandatory.
• Capabilities: Commercially savvy, with the ability to identify client needs and growth opportunities.
• Technical Acumen: Comfortable working with B2B SaaS products, with the ability to understand technical integrations and workflows.

If you’re ready to support impactful client relationships in a dynamic and growing company, we encourage you to apply and be part of our journey.

Contact: Elvis Eckardt

The Employer

Our client is not just your average recruiters or HR professionals. Our client is a team driven by passion, committed to revolutionizing the way you experience recruitment and HR.