Customer Success Manager - Events Business

Entirely remote working offered! However, travel to events onsite is mandatory.

An amazing opportunity to join a first-rate events and media business that delivers highly sought-after events!

THE COMPANY

This progressive media & events business creates content that inspires and educates. They develop leading international events including large scale conferences with multiple streams, awards ceremonies, and gala dinners which attract some of the industry's most senior individuals, providing the opportunity to meet face to face to network and problem solve.

Events are well known, well attended, and renowned within the industry!

With significant growth plans in place and an exciting portfolio of events planned, there's never been a better time to join!

THE ROLE

Owing to the exceptional growth of their event series, this business is now looking for a Customer Success Manager to manage and deliver client campaigns, ensuring both success and satisfaction of customers.

Responsibilities will include:

• Working with sales, editorial, and production to build a schedule of activity for each client
• Working with each client to manage the execution of their activity throughout the campaign
• Co-ordination of sponsor content including programme sessions, editorial, webcasts, and round tables
• Working with Corporate Members to build their involvement in content across editorial and both physical and digital events
• Creating and driving customer success improvement plans
• Attending physical events to work with clients onsite to manage their experience
• Oversee the management, delivery, and execution of commercial content projects
• Ensure content quality, creative execution, and commercial success of partner campaigns
• Benchmarking campaign success and client satisfaction
• Effectively supporting commercial, editorial, and production teams
• Help to grow and nurture social media accounts
• Create robust processes to manage all aspects of client delivery
• Managing client queries and escalating where necessary

THE CANDIDATE

To be considered for this Customer Success Manager role, you must come with experience working within an events and media business and have excellent customer servicing skills.

You will naturally be a people's person, organised, and have the ability to juggle multiple campaigns and projects at one time.

In return, this agency can offer you the chance to work with some of the best within the industry and the chance to get involved with fantastic events and clients.

Vacancy reference: MM12776

As a specialist events recruitment agency, we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity. We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know.