Customer Success Manager at Unified Customer Data Insights Platform

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Customer Success Manager at Unified Customer Data Insights Platform, London

Client:

Grey Matter Recruitment

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

24d5e5365cf8

Job Views:

160

Posted:

21.03.2025

Expiry Date:

05.05.2025

Job Description:

Fantastic opportunity to join a true disruptor within the customer data / marketing personalisation industry as part of their growing Customer Success team.

The Company:

Unified Data Marketing and Insight platform with the ability to consolidate 1st, 2nd, and 3rd party data for some of the biggest brands in the world.

The Role:

• First Customer Success hire for the UK team, joining an established team across EMEA.
• Creating insights to influence customer strategy, and drive platform success.
• Manage a broad portfolio of well-known global names.
• Internal and external stakeholder management.

Desired Skills & Experience:

• Account Management or Customer Success experience within the AdTech/analytics SaaS industry.
• 4 years in Account Management and/or Customer Success.
• Data-savvy, confident in analyzing data sets to create custom insights.
• Understanding of retail media / broadcast media desirable, but not essential.