Customer Success Manager

SLAMcore; United Kingdom; Remote; GBP 40,000 - 80,000

Job description

Customer Success · NI/GB/ROI · Fully Remote

Customer Success Manager

About Us

Cloudsmith is the world’s most powerful artifact management platform. Software organizations of all sizes use Cloudsmith to protect and manage their software supply chain. Running at cloud scale in a multi-tenant software-as-a-service (SaaS) model, Cloudsmith hosts repositories that proxy and cache public open-source software (OSS) indexes, providing a platform that organizations can use to scan artifacts for security vulnerabilities, licensing issues, and malware, as well as implement policies that govern the use of artifacts and act as a dependency firewall. We support over 30 formats, with broad support for languages, containers, and operating system libraries. Cloudsmith is built for the enterprise, supporting modern security protocols and providing advanced features for observability, integration, and orchestration. Customers use Cloudsmith as part of their CI/CD build chain, as well as for developer-native distribution of their own artifacts and binaries to end-customers.

What you’ll be doing

You’ll help our customers manage and secure their software supply chain, and improve their developer experience. We are by developers, for developers. You’ll onboard enterprise businesses, drive adoption and rollout large-scale software deployments.

As a Customer Success Manager, you will play a crucial role in building strong, lasting relationships with customers of all types, ensuring they derive maximum value from Cloudsmith. You will be the trusted advisor and advocate for our clients, working collaboratively with them to achieve their objectives and fostering customer loyalty. You’ll have the opportunity to play an integral role across the whole customer journey.

Responsibilities

• Managing the rollout of Cloudsmith across enterprise businesses
• Building relationships with devOps, platform engineering, and SRE teams to optimise deployments and adopt industry best practices for supply chain security
• Working closely with development, operations, and product teams internally to align on customer needs
• Analysing product usage and customer health to ensure we’re continuing to provide world-class services

What you need

• 4-6 years in Customer Success, Technical Account Management, or similar role
• Significant experience working with technical software products or developer tooling
• Clear technical understanding of how software products work
• Eagerness to learn and be unafraid to admit what you don’t know
• An enthusiastic and effective communicator: you should be able to appeal to and communicate with both technical and non-technical audiences alike
• Deeply passionate about your craft: we deeply care that you care
• Willingness to travel as required
• Eligible to work in the US without sponsorship

Benefits

Competitive Salary, pension, and Equity Package

Comprehensive Health Insurance

Generous PTO and Flexible Working Policies

Professional Development Budget for Conferences and Training

Dynamic, Innovative, and Supportive Work Environment

Location

Cloudsmith HQ is based in Belfast; however, on a day-to-day basis, most Cloudsmithers work remotely. We also hold all-hands offsites in Belfast a few times per year, with guest speakers and team activities.

Personal Growth

You will have an enormous scope to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us.

About Equal Opportunity

We’re an equal opportunities employer who is proud to nurture a workplace that welcomes applications from individuals of all races, genders, and ethnic groups and we do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce.

Department

Customer Success

Role

CSM - Customer Success Manager

Locations

NI/GB/ROI

Remote status

Fully Remote

Employment type

Full-time

Contact Nick Peacock Senior Director, Customer Success – Customer Success