Customer Success Manager

About Our Client

My client is an established SaaS solutions business in Yorkshire and the Humber.

Job Description

As Customer Success Manager, you will have the following responsibilities:

• Cultivate and enhance relationships with existing customers.
• Develop strategies to improve customer satisfaction and retention.
• Identify new business opportunities within the customer base.
• Work closely with the business development and marketing teams to drive revenue growth.
• Monitor customer product usage.
• Identify opportunities for up selling and customer growth.
• Provide feedback from customers to inform product and service improvements.
• Manage customer complaints and resolve issues promptly.
• Monitor and report on customer health metrics.
• Liaise with internal teams to ensure customer needs are met.

The Successful Applicant

The successful Customer Success Manager should have:

• Proven customer success/account management experience selling SaaS.
• Experience selling software into any or all of the following would be desirable but not essential; food and drink manufacturers, retail brand partners, medical and pharmaceutical manufacturers.
• Proven track record of growing existing customer and retention of accounts.
• Excellent communication skills - verbal, written and listening.
• Strong negotiation and problem-solving abilities.
• Knowledge of CRM systems and practices.
• Ability to work effectively in a team environment.
• High level of self-motivation and initiative.
• Must be able to commute to an office in East Yorkshire.

What's on Offer

£45-60k basic salary DOE + 40-50% OTE + car allowance.