Customer Success Manager

This company is at the forefront of the medical technology industry. They are making a difference across Germany and looking for someone who wants to be a part of making a difference too.

Your Responsibilities:

• Handle, categorize, and respond to customer questions about the platform.
• Provide professional and technical assistance to ensure high customer satisfaction.
• Track and manage customer requests efficiently for quick resolutions.
• Educate and train customers to maximize the use of the software.
• Collect and relay customer feedback to internal teams for continuous improvement.
• Embody the company vision and passionately represent the platform.

What You Bring:

• Degree or training in IT or a related field.
• Experience in a technical or customer-facing role (e.g., Customer Success, Support, or Product Management).
• Strong technical understanding, ideally with experience in SaaS solutions.
• Excellent communication skills and a passion for customer interaction.
• Problem-solving mindset with the ability to explain technical concepts clearly.
• Structured, proactive work approach with a high level of initiative.
• Fluent in German and English.

Benefits:

• Competitive salary with performance-based growth
• Personalized onboarding experience
• Global team shaping the future of healthcare
• Team events

Customer Success Manager
Fixed Salary up to €80,000 - (German Language Needed) - Location - Bavaria