Customer Success Manager

Customer Success Manager - Be the Hero of Our Customer Journeys!

Do you thrive on building relationships and ensuring customer success? Are you passionate about technology and its impact on large-scale industries? If so, join our dynamic team as a Customer Success Manager and become a champion for our clients!

In this role, you will guide our clients through every stage of their journey. You'll become a trusted advisor, helping them achieve faster time to value, maximize ROI, and unlock the full potential of our solutions. This role offers more than just client management. You'll have the chance to develop your expertise in the electro-intensive industry, collaborate with cross-functional teams, and contribute to shaping future product offerings.

Your mission:

1. Guide clients through the LAER model: Onboard clients, deliver impactful training, and ensure they achieve their desired outcomes.
2. Unlock Customer Value: Help clients leverage our full suite of solutions to maximize their success. Proactively identify upsell and cross-sell opportunities.
3. Become a Client Success Champion: Build strong relationships with key decision-makers, fostering trust and long-term partnerships.
4. Data-Driven Approach: Track key metrics, analyze customer health scores, and generate valuable insights for continuous improvement.
5. Collaboration is Key: Partner with sales and delivery teams to ensure seamless execution on client contracts.

About You:

1. Customer Success Rockstar: You have a proven track record of building strong relationships and exceeding client expectations.
2. Industry Savvy: You possess a deep understanding of the electro-intensive industry and its challenges.
3. Tech-Proficient: You're comfortable navigating CRM systems, MS Office Suite, and other relevant software.
4. Analytical Edge: You have a keen eye for detail and a knack for translating data into actionable insights.
5. Communication Champion: You excel at both written and verbal communication, clearly conveying complex ideas to diverse audiences.

Education:

Bachelor's degree in Science, Engineering, or a related field (preferred). Project and Commercial Management experience a plus.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today. #LI-WM1