Customer Success Manager

Due to the company’s continued success and growth, they are looking to add an additional Customer Success Manager to their Hertfordshire based head office team.

The role is a customer focused leadership role driving the customer success team to ensure the highest level of customer experience is delivered. Look to drive and support the customer success team with their day to day roles striving to achieve departmental KPI’s and playing a crucial role in the success of the business.

One of the nation’s trusted commercial security and fire protection partners for UK businesses, they are accredited by SSAIB, UKAS and BAFE and have been providing complete and compliant security and fire protection for over 20 years.

My client boasts a reputation based on a company culture that promotes a good Work Life Balance and a host of extensive benefits listed below.

This is a fantastic opportunity for a Customer Success Manager who is looking for a new opportunity and has worked within a fast paced services environment.

What you will be doing?

1. The role is a customer focused leadership role driving the customer success team to ensure the highest level of customer experience is delivered.
2. The ability to source, interpret and analyse departmental data from our CRM system to ensure effective performance of the customer success team.
3. Be proactive, present and vocal within the office to help drive and support the customer success team in a highly reactive environment.
4. Ensure key decisions are made quickly and effectively to help deliver unrivalled customer service.
5. Leading Customer Success Team to coordinate our engineering team to ensure timely and efficient scheduling of required works meeting our industry set guidelines on response times and internal KPI’s.
6. Be the main contact within the Customer Success Team for both internal departments and external stakeholders.

What we are looking for:

1. Strong Leadership capability.
2. A great team player with excellent customer facing communication and interpersonal skills.
3. An ability to manage and prioritize your workload in a fast-paced environment.
4. A leader, you will lead by example within the office operational team to create a positive, friendly and supportive working culture.
5. A logical approach to your work.
6. A background of working within the fire and security industry would be an advantage.
7. Confidence in working with a variety of internal systems and willingness to learn new systems.

What’s on offer?

1. A salary of 35k to 45k per year.
2. 9 day working fortnight.
3. Continuous professional development.
4. Wellness & Employee Assistance Programme (EAP).
5. YuLife – The #1 rated benefits programme.
6. Salary sacrifice pension scheme.
7. Quarterly one-to-one check-ins with your line manager.
8. 25 days’ holiday, plus Bank Holidays, increasing to 35 days (1 day extra per annum to 30 days and a further 5 days after 10 years).
9. A company culture that promotes work life balance.
10. Access to mental health care support.
11. Team member of the month recognising outstanding contribution.
12. Annual company day to share successes and strategic plans.

If you feel you meet the requirements for this role, then apply today.