Customer Success Manager

Austin Fraser; Newport; Hybrid; GBP 45,000 - 60,000; Full time

Job description

Customer Success Manager
Location: South Wales or remote work from any UK location (with frequent travel across Europe and globally)

Overview:
An international producer of deep-frozen bakery products, supplying the largest and most recognized quick-service restaurant chains worldwide, is seeking a Customer Success Manager to join its European Customer Team. Guided by a mission of helping people succeed through care and accountability, the company fosters a culture built on teamwork and mutual respect.

Role Summary:
The Customer Success Manager plays a pivotal role in ensuring customer satisfaction, retention, and growth by proactively supporting clients in reaching their business goals. This individual will act as a strategic partner, building strong relationships and driving collaborative success across the customer base.

Key Responsibilities:

• Develop and maintain strategic partnerships with clients, aligning their business goals with tailored solutions to drive growth.
• Ensure effective and timely communication between customers and internal stakeholders.
• Monitor customer engagement levels and provide proactive support to foster satisfaction and loyalty.
• Collaborate cross-functionally with departments such as Supply Chain, NPD, QA & Food Safety, and senior leadership.
• Advocate for customers internally, relaying insights and feedback to inform product and service enhancements.
• Manage projects with a focus on deadlines, deliverables, and quality standards.
• Analyze collaboration outcomes and present actionable insights.
• Keep informed of industry trends and incorporate findings into strategic planning.
• Create and execute account plans, including regular business review meetings.
• Track customer satisfaction metrics and lead initiatives to enhance the customer experience.

Ideal Candidate Profile:

• 1-3 years of experience in customer success, account management, supply chain, or customer support within a B2B setting, preferably with globally recognized brands.
• A strong customer-first mentality and dedication to delivering value and long-term success.
• Fluent in English; additional languages are a plus.
• Exceptional communication and interpersonal skills.
• Strong organizational and project management abilities.
• Familiarity with CRM and ERP systems, and an openness to learning new technologies.
• Experience in the food industry or quick-service restaurants is advantageous.
• Willingness to travel frequently throughout Europe and internationally.

What's Offered:

• Basic Salary up to £60k
• Flexible working arrangements, including remote options.
• High level of autonomy and ownership of key projects.
• Opportunities for professional growth in a dynamic, international setting.
• A supportive team of experts who encourage collaboration and shared learning.
• A people-focused culture committed to collective success.