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Customer Success Manager

Nobul Resourcing Solutions

Manchester

Hybrid

GBP 50,000 - 65,000

8 days ago

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Join a fast-growing SaaS company as a Customer Success Manager, where you'll play a pivotal role in ensuring customer satisfaction and driving platform adoption. This dynamic position focuses on building strong partnerships, identifying growth opportunities, and enhancing customer experiences. You'll be the key advisor, guiding customers through onboarding, delivering training, and providing valuable insights to refine strategies. If you're a proactive, customer-focused professional with a passion for quality and a proven track record in SaaS, this is the perfect opportunity for you to make a significant impact in a thriving team.

Proven track record in customer success roles, preferably in SaaS.
Strong interpersonal skills and ability to build relationships.

Build and maintain long-term customer relationships.
Drive retention, renewals, and identify upsell opportunities.
Guide smooth onboarding and provide tailored coaching.

Customer Relationship Management

Problem-Solving

Emotional Intelligence

Commercial Acumen

SaaS Experience

Customer Success Manager

£50,000 Basic + OTC | SaaS & Compliance

Manchester - Hybrid

We're seeking a proactive Customer Success Manager to join a fast-growing SaaS company revolutionising compliance management.

As a Customer Success Manager, you'll be the key advisor for our customers, ensuring seamless onboarding, driving platform adoption, and delivering exceptional experiences. This role is all about building strong partnerships, identifying growth opportunities, and fostering loyalty.

Key Responsibilities:

Build and maintain long-term customer relationships.
Drive retention, renewals, and identify upsell opportunities.
Guide smooth onboarding and provide tailored coaching.
Deliver training sessions to maximise engagement.
Develop helpful customer resources and share feedback to improve the product.
Assist with demos and provide valuable insights to refine strategies.

Who We're Looking For:

We want a proactive, customer-focused professional with SaaS experience and a proven track record. You should be a self-starter with strong problem-solving skills, emotional intelligence, commercial acumen, and a passion for quality.

Apply now to be part of our dynamic and growing team.

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