Customer Success Manager

Graduate Client Success Manager

Who are The Profs?

The Profs is an award-winning (NTA’s best tuition business of the year) and innovative EdTech business providing higher education tutoring and admissions consulting to clients and institutions around the world. We are now looking to build on our phenomenal growth and expand our sales team.

About the role

As part of our goals of continued growth within our Sales team, we are looking for a talented Customer Success Manager to join our Tuition Sales Team to help us smash our targets and support as many students as possible to achieve life-changing academic success!

You will be the first port of call for new tuition enquiries via telephone and our website. This is a solely inbound sales role, which means no outbound cold calling! You’ll continue to develop this relationship with both new and existing clients and you will see the matching process through from beginning to end. We gauge success not just in terms of number of matches but also the quality of the match in creating a long-term relationship with the client/tutor. You’ll use your Sales skills to help clients realise the benefit of working with us and then get them set up with the most suitable tutor.

Your day-to-day will have a particular focus on sales, client management and tutor engagement, with a big emphasis on selling our support to clients. In addition, there will also be opportunities to work with the wider team to help develop our strategy to make sure we are always working in the most efficient and effective way.

About You

You Are:

• Ambitious - This is an opportunity to work for an incredibly successful company as we continue on our journey to be industry leaders.
• An amazing communicator - You will be developing relationships with internal and external stakeholders on a daily basis.
• Responsible - You can be relied upon to take something on and run with it: you own your decisions and you are always looking to improve.
• Quick Thinker - You like thinking on your feet and solving problems for people as they arise.
• Team player - You don't feel like you’re winning unless everyone on the team is!
• Organised - You will have outstanding organisational skills and an ability to manage and convert multiple leads.

Important information to know

Hours: Mondays - 9:00-18:00, Tuesdays - Fridays 9:00-17:00

Location: This role will be a hybrid of in-office and working from home. In your first few weeks, you’ll need to be in the office full time in order to be fully onboarded. Once training has been completed, we operate a 3 days in office, 2 days wfh policy.

Salary: £28,000-34,000 per annum (DOE. This is inclusive of expected OTE.)

Benefits:

• Free Gym
• 31 days holiday p.a. Including B/H (with the opportunity to earn more throughout the year)
• Company Pension Plan
• Regular company socials
• Flexible office hours (2 days wfh per week)

Application Process:

Please apply by sending us your CV and a short explanation of why you would be suitable for the role.