Customer Success Manager

Cure Talent; London; On-site; GBP 125,000 - 150,000; Full time

Job description

Cure Talent is proud to partner with an innovative medical technology company transforming how healthcare is delivered through their cutting-edge digital health platform.

We are seeking a Customer Success Manager to play a pivotal role in driving customer satisfaction, retention, and product adoption. This is a fantastic opportunity to join a mission-driven organisation committed to improving patient outcomes through smart healthcare technology.

As the Customer Success Manager, you will act as a trusted advisor to clients, working closely with them to ensure they gain maximum value from the company’s solutions. This front-line role is critical in maintaining strong customer relationships, addressing issues, and uncovering opportunities to drive growth and adoption.

Key Responsibilities:

• Monitor product usage to identify support, training, and growth opportunities
• Build strong client relationships through regular check-ins and proactive communication
• Resolve customer issues efficiently, collaborating with internal teams as needed
• Deliver engaging product demos and training sessions
• Share best practices and relevant use cases to maximise adoption
• Keep customers informed about new features and updates
• Support renewal processes and contribute to retention strategy

What We’re Looking For:

We’re looking for a versatile and driven Customer Success professional with a passion for building strong client relationships and ensuring the best customer experience. You should be strategic yet hands-on, with excellent communication skills and an ability to analyse and solve problems. A background in digital health, medical technology, or SaaS is ideal.

If you're ready to make a meaningful impact in a high-growth, purpose-led environment, we’d love to hear from you!