Customer Success Manager

Who we are

GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world's largest industries for companies, government organisations and industry professionals.

We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers.

Why join GlobalData?

GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world's trusted source of strategic industry intelligence.

Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it's the collaboration of our teams that have shaped our success and will continue to do so in the future.

The role

We are looking for an ambitious and talented customer success manager to work on our best-in-class B2B marketing solution, GlobalData Marketing Solutions (GMS). Reporting to the Head of Customer Success, the role is ideally suited to someone with a marketing background, preferably in the B2B space in a client facing role. You will have experience working with a variety of internal stakeholders across editorial, sales and operations to ensure that your clients are receiving world-class strategic support. You will have content marketing experience and an understanding of digital ecosystems, ideally from an agency background. You will be confident in leading client communications and status meetings, providing guidance on scheduling and content production timelines.

What you'll be doing

• Working within a team, you will be able to project manage multiple accounts across a diverse range of sectors.
• Build strategic relationships with senior stakeholders to understand their priorities and business objectives.
• Communicate feedback from our clients internally and ensure that work is planned and delivered efficiently and effectively to exceed customer expectations.
• Review top-level campaign performance and discuss results effectively with clients including C-Suite decision makers.
• Understand the editorial and creative production process and the complex requirements of diverse B2B markets.
• Ensure that we are exceeding client expectations, working with sales to monitor retention and maximise renewal rates (KPI).
• Interpret a client's goals and objectives and adapt their marketing campaign accordingly.
• Ensure our clients are our advocates.
• Lead regular client meetings, being the first port of call for all client queries.
• Monitor performance data and produce reports that showcase ROI.

What we're looking for

• 3+ years' of experience in a high-touch client-facing role.
• Experience of working with multiple enterprise accounts at one time.
• Curiosity: you never want to stop learning.
• Exceptional verbal and written communication.
• An ability to listen carefully and ask meaningful questions.
• A positive, problem-solving attitude.
• A team player.

In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.