Customer Success Manager

Intigriti; London; Hybrid; GBP 40,000 - 70,000

Job description

Your mission

As a Customer Success Manager, you have the goal to ensure the success and satisfaction of our customers. You are responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our products and services.

The ideal Customer Success Manager knows our company's products inside and out to help our customers plan and understand the best ways to utilize our products based on the customer's business needs or plans.

We are looking for someone who can do a minimum of 2 days per week from our London office.

What you'll be doing

• Being responsible for the entire customer success cycle.
• Understand what is important for your customers and do your best to deliver.
• Responsible for all the commercials including renewals, upsell and cross-sells.
• Ensure value is received as a ROI and highlight the big success that is important to your customers.
• Serve as the main point of contact and liaison between clients and the rest of Intigriti's team, including support, sales, and product teams.
• Collaborate effectively with the development teams to provide timely product feedback and serve as the customer advocate to resolve any issues.
• Drive product adoption and ongoing usage of Intigriti to secure and increase revenue.
• Implement process improvements and create scalable programs (e.g. customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives.
• Keep customer information updated in our systems, to provide visibility on the commercial potential of each account and assure business continuity.
• Develop Success Plans for your customers to detect expansion opportunities.

What you'll bring

• You should have 2+ years of demonstrated B2B SaaS software customer success or consulting experience.
• English language skills, both verbal and written, are a must. Dutch or German are a plus.
• Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills.
• You have a passion for awesome customer experience and a strong ability to balance customer needs and business priorities.
• You have previously worked with sales, partners, and/or customers in one or more roles in sales engineering, project management, and customer success.
• You are organized, an entrepreneur, a great listener, an effective communicator and possess the technical and domain skills to be consultative and credible in your approach.
• You are a proficient yet effective communicator over the phone, in person, and when delivering presentations.

Nice to haves

• Experience using Planhat or a similar system.
• Experience in cyber security.

What is in it for you?

Competitive salary
26 days of annual leave and Bank Holidays
Top-notch Private Healthcare and Health Cash Plan
Hybrid working model
Initial home office budget
2-month work abroad policy
Great training and yearly learning budget
Employer pension scheme
Enhanced maternity pay
Social activities and team outings
Referral bonus
Employee Assistance Program
Great hardware and access to the best tools to be successful in your role
Mobile subscription contribution

Your team

Why join us?

Here are some great benefits of joining our team:

• Cybersecurity is a great place to be!The security industry is fast-paced and continues to grow even during times of economic uncertainty.
• We provide a clear career path and learning budget to help set you up for success.
• Join a company that's making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living.
• Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion.
• We are the proud winners of the Deloitte Rising Star award in 2020 and the Deloitte Fast 50 award in 2021.
• We're backed by top investors who are enabling us to grow internationally.