Customer Success Manager

Clients are the lifeblood of Emarsys and the Client Success Intern is responsible for the Satisfaction, Retention and Growth of those Clients. The Client Success Intern will help turn our Clients into Emarsys advocates by understanding the Clients goals and demonstrating how our technology and services can drive business results.

YOUR AREA OF RESPONSIBILITIES

1. Independent creation of marketing analyses and reports for customer meetings, to encourage the retention of existing customers and the attainment of new clients.
2. Preparing marketing materials and proposals to assist on quarterly business review presentation.
3. Salesforce CRM operational maintenance and hygiene.
4. Work in and with our B2C Marketing Software – campaign + automation production.
5. Conduct Client Satisfaction Surveys (Net Promotor Score- NPS calls) regularly to existing clients to collect feedback and assist in renewals processes.
6. Assist in organizing marketing events e.g. Evolution, Client Dinners, Webinars, Awards (ORIAS, NORA, Which 50).
7. Assist in content production for case studies and press releases.
8. Assist in social media marketing.
9. Online research of information, e.g. market analysis, benchmarking, etc.
10. Opportunity to shadow Client Meetings and commercial proposal building. Working closely with the CSMs and Client Success Director and Customer Growth Director.

YOUR PROFILE

1. Passion for technology, e-commerce, marketing and all things digital.
2. Ability to multi-task in a fast-paced and dynamic environment.
3. Passion to learn and the ability to grasp quickly.
4. Great communication skills; both written and verbal.
5. Technically savvy with the ability to demonstrate a good level of competency using Microsoft Excel, Word, PowerPoint, Google Sheets, Salesforce, etc.

WHAT WE OFFER

1. This is a paid internship, part-time for a fixed-term period of 6 months.
2. A fast-growing company with an international presence, innovative outlook and a strong market position, blending the best parts of a ‘start up’ mentality with the security (and resources) of an established multi-national.
3. An inspiring and positive environment, working alongside talented, friendly and passionate people.
4. A great office close to Bank station.
5. Weekly drinks, catered office events and breakfast, snacks and fruit provided daily.
6. Hourly salary of £12.
7. Part time: 20h/week.
8. Pension matching scheme, health cover options and subsidised gym membership.
9. Local hospitality and retail discount schemes.

At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality.