Customer Success Manager

Senior Client Success Manager – IT Managed Services

Location: London (Hybrid)
Salary: £40,000 – £50,000 basic + £18,000 OTE

Are you a results-driven Client Success or Account Manager with a passion for technology? Do you thrive on building strong relationships and delivering strategic IT solutions? If so, this could be the perfect role for you!

A dynamic and growing IT Managed Services Provider is looking for a Senior Client Success Manager to join their London-based team. Serving a diverse portfolio of clients across multiple industries, this company is dedicated to empowering businesses with cutting-edge technology solutions.

The Role

As a Senior Client Success Manager, you’ll play a key role in managing and expanding client relationships. You will:

1. Act as a trusted advisor, helping clients navigate the evolving tech landscape.
2. Develop and present IT solutions that drive business transformation.
3. Manage and grow a portfolio of existing clients, ensuring retention and satisfaction.
4. Lead strategy meetings, service reviews, and project discussions.
5. Take ownership of a sales target and drive revenue growth.
6. Work collaboratively with technical teams to scope and deliver high-quality proposals.

What We’re Looking For

1. Proven experience in Account Management or Business Development within IT or Technology.
2. A consultative sales approach with a track record of exceeding financial targets.
3. Strong commercial acumen, including negotiation and ROI analysis.
4. The ability to communicate complex technical solutions in a clear and compelling way.
5. A team player who thrives in a fast-paced, innovative environment.

What’s on Offer?

1. Competitive salary (£40k–£50k basic + £18k OTE).
2. Hybrid working model with a London-based office.
3. Career progression in a rapidly growing company.
4. Monthly team events, social activities, and professional development plans.
5. 22 days' holiday, increasing to 25 over 3 years.

If you're ready to take your career to the next level and work with a company that values innovation and excellence, apply today!