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Customer Success Manager
Clearooms
Huddersfield
Remote
GBP 27,000
Full time
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Job summary
An innovative firm is seeking a Customer Success Manager to ensure customers thrive with their solutions. In this fully remote role, you will be the primary contact for customers, guiding them from onboarding through to ongoing support. Your responsibilities will include conducting product demos, building strong relationships, and providing proactive support to enhance customer satisfaction. This position offers a vibrant and inclusive culture, professional development opportunities, and a supportive team environment. If you are passionate about customer success and eager to make a difference, this role is perfect for you.
Benefits
Qualifications
- Minimum 1 year experience in Customer Support or Account Management.
- Strong communication and problem-solving skills are essential.
Responsibilities
- Conduct product demos for onboarding new customers.
- Develop trusted relationships and monitor customer health metrics.
Skills
Job description
Application Deadline: 30 April 2025
Department: Operations
Location: Remote - UK
Compensation: £27,000 / year
As a Customer Success Manager, you’ll play a crucial role in ensuring our customers succeed with our solutions. From onboarding to ongoing support, you’ll be their go-to contact, helping them unlock the full potential of our products. The role is 100% remote (UK-based only).
- Customer Onboarding: Conduct product demos online to assist with onboarding new customers.
- Relationship Building: Develop trusted relationships with customers, understanding their goals and challenges by arranging regular account reviews.
- Support & Training: Provide proactive support via live chat, emails, voice/video calls and communicate via our ticketing system, offer product training including new features, and share best practices with new and existing users of the system.
- Feedback Champion: Act as the voice of the customer, review and support relevant feature requests.
- Retention & Growth: Monitor customer health metrics and identify opportunities for expansion or renewal, consistently ensuring customers have a clear understanding of upgrade opportunities.
- Experience: A minimum of 1 year of experience in Customer Support or Account Management. Previous experience in technology/software would be an advantage but not essential.
- Communication skills: The ability to build strong, trusting relationships with customers.
- Problem solver: A proactive and solution-oriented mindset.
- Customer Focused Attitude: Passion for Customer Support & great work attitude.
- Self-motivated: Organised and comfortable working from home office.
- Supportive: Be part of a team that values you as well as your growth and learning.
- Opportunities: Professional development and career progression.
- Culture: Vibrant and inclusive.
- Rewards: Annual salary reviews/Bonus, 24 days holiday + public holidays, Pension.
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