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Customer Success Manager

Nobul Resourcing Solutions

Greater Manchester

Hybrid

GBP 50,000 - 65,000

2 days ago

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Join a fast-growing SaaS company as a Customer Success Manager, where you'll be pivotal in ensuring customer satisfaction and loyalty. In this dynamic role, you'll build strong partnerships, drive platform adoption, and provide tailored coaching to enhance the customer experience. Your proactive approach will help identify growth opportunities and foster long-term relationships, making a real impact in revolutionising compliance management. If you're passionate about quality and have a knack for problem-solving, this is the perfect opportunity to advance your career in a thriving environment.

Proven track record in customer success management within a SaaS environment.
Strong problem-solving skills and emotional intelligence.

Build and maintain long-term customer relationships.
Drive retention, renewals, and identify upsell opportunities.
Deliver training sessions to maximise customer engagement.

Customer Success Management

SaaS Experience

Problem-Solving Skills

Emotional Intelligence

Commercial Acumen

Customer Success Manager

£50,000 Basic + OTC | SaaS & Compliance

Manchester - Hybrid

We’re looking for a proactive Customer Success Manager to join a fast-growing SaaS company revolutionising compliance management.

As a Customer Success Manager, you’ll be the key advisor for our customers, ensuring seamless onboarding, driving platform adoption, and delivering exceptional experiences. This role is all about building strong partnerships, identifying growth opportunities, and fostering loyalty.

Key Responsibilities:

Build and maintain long-term customer relationships.
Drive retention, renewals, and identify upsell opportunities.
Guide smooth onboarding and provide tailored coaching.
Deliver training sessions to maximise engagement.
Develop helpful customer resources and share feedback to improve the product.
Assist with demos and provide valuable insights to refine strategies.

Who We’re Looking For:

We want a proactive, customer-focused professional with SaaS experience and a proven track record. You should be a self-starter with strong problem-solving skills, emotional intelligence, commercial acumen, and a passion for quality.

Apply now to be part of our dynamic and growing team!

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