Customer success manager

Are you passionate about building meaningful relationships and making a real impact in the built environment sector? Do you thrive in a collaborative, innovative, and supportive environment? Join BRE as a Customer Success Manager and play a pivotal role in shaping a sustainable future for people and the planet!

Who We Are

BRE is the world’s leading, independent building research organisation. We deliver innovative and rigorous products, services, standards, and qualifications, including the globally recognised BREEAM certification. Our mission is to make buildings better for people, communities, and the environment.

About the Role

As a Customer Success Manager, you’ll work as part of our dynamic Partnerships Team to engage with current and future clients, as well as key influencers for BRE’s brands. You’ll be the main point of contact for your portfolio of partners, ensuring strong relationships, effective account management, and continued growth of the BRE brand internationally.

Your responsibilities will include:

1. Managing and maintaining relationships with key clients and partners.
2. Supporting partners in interpreting BRE processes and standards (e.g., BREEAM).
3. Identifying opportunities for collaboration and growth.
4. Representing BRE in forums, events, and international markets.
5. Preparing regular performance reports and analysis for senior management.
6. Travel to our international partners (Europe) once per quarter.

What We’re Looking For

We’re seeking an experienced professional with:

1. A proven track record in customer success management, partnerships, and client engagement.
2. Experience in supporting and guiding partners to understand processes and standards, with a focus on prioritising service and collaboration.
3. Strong experience supporting international customers.
4. An understanding of sustainability, building standards, or certifications (desirable).
5. Strong organisational skills with excellent attention to detail.
6. Outstanding communication and interpersonal skills.
7. French speaking (desirable).

Why Join BRE?

We know salary is important, but we also believe in offering our employees much more than just a paycheque. Here’s why BRE is an incredible place to work:

Flexible Remote Working
This remote role gives you the freedom to work from anywhere in the UK while maintaining a healthy work-life balance. Or you could work from our office in Watford or Glasgow if you prefer.

Purpose-Driven Work
Be part of an organisation that’s making a tangible difference in building sustainability and creating a better world for future generations.

Continuous Learning and Development
Access a wide range of professional development opportunities, including training, apprenticeships, and industry-recognised qualifications.

Employee Wellbeing
We care about our people. Enjoy a suite of well-being initiatives, mental health support, and an inclusive workplace where you can truly thrive.

Generous Benefits Package

1. We offer a competitive salary (reviewed annually) as well as a wide range of financial, wellbeing and career development benefits.
2. 25 days annual leave.
3. Pension scheme with 5% matching employer contribution, Life assurance (4x basic salary) and an enhanced maternity package.
4. Healthpartners – cash back on a wide range of health and wellbeing costs including prescriptions, physiotherapy, dental care and more.
5. Onsite restaurant, onsite nursery and free onsite parking including at-cost EV charging points.
6. Learning and development opportunities, including free access to our BRE Academy and digital courses, and professional membership reimbursement.

Our Recruitment Process

1. A 20-minute personality assessment (which you can download a copy of).
2. 60-minute technical interview.
3. 60-minute competency interview (likely at our Watford office).

Technical interviews: 11th March to 25th March

Behavioural interviews: 25th March to 8th April

Ready to Apply?
If you’re excited to join an organisation that combines purpose, innovation, and sustainability, we’d love to hear from you! Apply now to become part of the BRE team and help us create a better, greener future.